Are you looking to begin or restart your career working remotely in customer service but just don’t know where to start?
It can be confusing to figure things out, given the sheer number of options available.
This guide will help you learn everything you need to know about work from home customer service jobs, from the skills needed to finding the right job opportunities.
- The Best Work From Home Customer Service Jobs (Overview)
- What Are Work From Home Customer Service Jobs
- Why You Should Consider Work From Home Customer Service Jobs
- Types of Remote Customer Service Jobs
- Top 5 Places to Find Work From Home Customer Service Jobs
- What You’ll Need to Do This Job
- Tips to Find and Succeed at Remote Customer Care Jobs
- Similar Jobs
- Frequently Asked Questions
- Wrapping Up
The Best Work From Home Customer Service Jobs (Overview)
We’ve included an overview of our top picks below. For detailed information on each pick, scroll down.
- LinkedIn: Most reliable and popular for opportunities from bigger companies
- WeWorkRemotely: Exclusively remote opportunities for aspirants
- FlexJobs: Best for verified job postings for paying members
- Remote.co: Exclusively remote jobs + plenty of resources to learn from
- Upwork: Best for freelancers
What Are Work From Home Customer Service Jobs
Typical customer service jobs require you to be the point of contact for customers for a particular company and sort out their queries.
The advantage now is that customer support teams don’t need to report for work as the job can be performed from the comfort of one’s home.
These kinds of jobs will need you to be thorough with the functionality and the extent of the company’s products so that you can help customers with any issues they may be facing.
Potential buyers may also reach out to customer service representatives to gather more information and get doubts solved about the products or services.
Customer service jobs also require the worker to perform data-entry tasks based on their experiences on a day-to-day basis.
They may also be tasked with updating the company’s self-service pages on their websites so that customers can quickly solve their problems without having to wait to speak to a representative.
In some cases, the rep may also be responsible for directing the customers to the various departments of the company, such as product or engineering teams, to meet specific requirements.
Why You Should Consider Work From Home Customer Service Jobs
This includes chat, e-mail, or even social media inquiries through direct messages.
You should consider customer service jobs if you’re someone that loves to help other people solve problems.
This means you need to have certain technical skills to help customers deal with usage issues.
You must also be open to spending a significant portion of your day on calls with customers, which can be difficult to manage if you’re an introvert.
Types of Remote Customer Service Jobs
Here are the different kinds of work from home customer service jobs that are available:
- Remote Customer Service Representative
- Remote Customer Support Engineer
- Customer Service Manager
- Implementation Specialists
- Customer Experience Manager
- Customer Loyalty Manager
Top 5 Places to Find Work From Home Customer Service Jobs
Here are the best places where you can find work from home customer service jobs:
A tried and tested route is to be vigilant for openings on LinkedIn. It is the place to be for all companies regardless of size, and aspirants can find abundant opportunities through this popular site.
- A highly popular professional website with no scarcity of job opportunities
- You’ll be able to share your profile, which will allow hiring managers to see your activity on the site and your complete CV.
- LinkedIn is completely free to use and apply for jobs.
- Competition may be high due to the number of users, causing your application to get lost in the shuffle if it doesn’t stand out.
WeWorkRemotely is the place to go for exclusively remote job opportunities, making it easy to find work from home opportunities.
- Simple and easy to navigate interface and great customer service
- Exclusively remote job opportunities, eliminating the need to sift through on-site jobs
- Website lacks SSL encryption, risking payment details and data uploaded to the site.
A membership-based site that sources freelance, remote jobs for its members, FlexJobs offers jobs in over 30,000 categories, including customer service.
- All the job posts are thoroughly verified for their members.
- Thousands of job posts are available to apply for at any time.
- Several tools and resources are provided for job seekers to improve their chances of getting gigs.
- Satisfaction guaranteed: Cancel your membership and request a refund in 30 days if you don’t find the right job for you.
- Membership-based site that requires payment to use, albeit reasonably charged.
As the name suggests, Remote.co is primarily used by companies to hire remote workers. It also offers a number of tools and resources for job seekers to enhance their profiles.
- Offers great advice for job seekers, including expert advice and insights to educate people
- A community forum for aspirants to connect with like-minded people and solve any problems that they might have
- Free to use for applicants
- Easy to browse: the latest job postings are listed at the top, with tags to seamlessly browse through the different kinds of jobs.
- Not all jobs are fully remote, as some might require hybrid roles for applicants.
- Customer service team may be slow to respond.
Every application will cost credits based on the duration and skill level required.
- Among the world’s leading freelance platforms for one-time and long-term job opportunities
- Used by several big companies to hire talent based on skill level
- Charges are levied on every payment received through Upwork, which can be inconvenient for lower amounts.
- Credits are not free, and unsuccessful job application credits are not refunded.
What You’ll Need to Do This Job
Here is a brief list of the things you will need to work a remote customer service job:
- A working laptop/tablet/mobile with a stable internet connection: Since the role will be a remote one, it is important to have a working device with reliable internet to stay connected with the rest of the team and perform the job successfully.
- Good people skills: Having good interpersonal skills is a must in a customer care role, as most of your responsibilities will revolve around exercising them to troubleshoot.
- Familiarity with CRMs: Experience with CRM (Customer Relationship Management) tools can be a huge plus since most companies manage their customer experience through software.
Tips to Find and Succeed at Remote Customer Care Jobs
Here are some important tips to find and succeed in a customer service career:
- The tonality of speech: The tone of voice is often overlooked by customer support workers. By sounding natural, like you’re not reciting a memorized script, you can gain the edge over other customer service reps.
- The ability to stay calm: Being able to stay calm in a stressful situation is vital to have a career in customer service. Several people will be quite vocal about their dissatisfaction with the product or service, and it is essential that customer service workers can keep a level head to diffuse the situation and handle it appropriately.
- Empathy and comprehension: Patience, attentiveness, and being able to understand the customer’s problem are crucial for this role. Making the customer feel heard and understood can go a long way in solving their problem swiftly.
- Sales and closing skills: Customer service reps will often be approached by potential customers who are on the fence about a product or service. And in such a scenario, they should be skilled enough to persuade the enquirer to try out the service and close the deal over the phone or email if needed.
- Time management skills: Being able to manage a hectic schedule is essential to work a customer service role. Subtly limiting the time spent with each customer is vital to ensure that all the people that reach out get the assistance that they need or that they are pointed in the right direction.
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Frequently Asked Questions
Do Customer Service Associates Need Sales Training?
Yes, it is beneficial to have customer sales associates trained in sales and closing to increase conversions on inquiry calls.
What Skills Are Non-Negotiable for Customer Service Professionals?
Having exceptional communication skills, being a good listener, troubleshooting, and being level-headed in tense situations are some of the non-negotiable skills for customer service roles.
What Is the Basic Qualification Needed to Land a Customer Service Job?
A high school degree is the bare minimum requirement to become a customer service representative. But, having a bachelor’s or master’s degree will boost your chances of entering the field in a higher role.
Working a customer service job remotely can be a great option for people-persons that are more comfortable not commuting on a daily basis.
For reliable job listings, you can’t go wrong with LinkedIn.
If you don’t mind paying a small fee, you may also choose Remote.co for their verified and exclusively remote opportunities.
Similarly, freelancers may choose to go with Upwork or WeWorkRemotely.
Use the tips above to get a head-start on your job search and find a suitable opportunity online.