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Virtual Customer Service Jobs at Amazon, American Express, and Apple

Last updated: June 19, 2019
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Finding customer service jobs online has never been easier. Work that was once reserved for call centers and customer service centers is now being sent out to virtual employees all around the world.

This creates ample opportunity for someone like you who would like to find work-from-home job openings so you never have to leave the comfort of your home. Whether you’re a stay-at-home mom, a college student, or an all-around side-hustling gig worker, there are plenty of entry-level opportunities with companies of all shapes and sizes.

In this article, we’re going to look at some of the most well-known companies out there offering work-at-home customer service jobs: Amazon, American Express, and Apple.

Overview of Virtual Customer Service Jobs

Before we get into the weeds with each of these companies, let’s look at what you should expect with a virtual customer service job.

What’s It Like?

As a remote customer service representative, you’ll be responsible for handling the day-to-day interactions with customers via phone, online chat, and email support. This includes answering their questions, addressing their concerns, and fixing any problems they have.

Most importantly, much of your job will be all about keeping customers happy and satisfied with the company you work for. And sure, this can require you to bend over backwards and pull a few tricks out of your bag to keep everything running smoothly.

In some cases, you may even be required to upsell customers to more premium products and services. This is the case with American Express, but of course, we’ll cover that in further detail below.

Is It the Right Fit for You?

Across the board, work-from-home customer service jobs have a series of pros and cons you should consider.

Sure, working from home has its upsides. In many cases, you have a flexible work schedule and greater work autonomy that allows for a better work-life balance.

You also have the luxury of working from your home, so you’ll no longer have to battle traffic on your morning commute. That means extra dollars in your pocket, as well, since you won’t be paying for nearly as much fuel.

On the other hand, working from home does have its disadvantages. For one, you’ll be at home working, so your social interactions with team members will be limited.

And just because you work from home doesn’t mean it’s the wild west. Even though you’ll have greater work flexibility, you’ll still be required to follow a set schedule.

You’ll also never have to leave the house, so it’ll require strict discipline to maintain a healthy lifestyle and avoid any distractions that come with being at home — we’re talking to you Netflix.

Now that you know what to expect, let’s jump right in with our first customer service opportunity: Amazon.

Amazon: Customer Service Associate

Perfect for: The jack-of-all-trades who can help customers track packages, settle account issues, and assist in connecting Amazon electronics

Average salary: $12.71 per hour according to Indeed.com

Apply here: Amazon Jobs

Job Description

As an Amazon customer service associate, you’ll be tasked with helping Amazon customers with questions and issues of all sorts. Overall, you’ll be required to maintain a positive customer experience across a range of scenarios.

On one instance, you may be helping a customer track a package that’s in transit, and on the next, you could be addressing account issues they’re experiencing.

You’ll also be responsible for helping customers connect and troubleshoot their Amazon electronic products. For example, if someone is having difficulty with their Alexa, Echo, or Fire TV, you’ll need to walk them through the steps to fix their issue.

All of these customer interactions will take place over the phone, online chat, email, mobile chat, and even through Alexa, so it’s important to be versatile and know how to deliver great customer service over different mediums.

Additionally, since Amazon sees an incredible uptick in business around the holidays, you may be required to work on some or all major holidays. This may also include overtime hours for which you’ll be compensated accordingly.

Job Availability

Amazon hires full-time and part-time customer service specialists, however, there aren’t always open positions.

You should also consider that each position requires that you’re located in a certain region within the United States. So if you live in New York City and there’s a west coast region opening, you won’t qualify for that role. To learn more, check out our article on Amazon customer service jobs that allow you to work from home.

American Express: Virtual Customer Care Professional

Perfect for: Those who are great at keeping customers happy and are able to effectively upsell products

Average salary: $15.27 per hour according to Indeed.com

Apply here: American Express Careers

Job Description

American Express virtual customer care professionals are responsible for helping customers with their credit card, bank account, and all other account issues.

Most of this job will be done over the phone, helping customers with things like replacing lost cards, making corrections to monthly bills, and upgrading to a new card.

For the most part, your job will be making sure you keep the customer happy, but there’s an additional layer to this customer service job that others don’t have.

The unique aspect of this customer service job is that you’ll also have incentives to upsell customers by upgrading them to a better account. If you’re able to get customers to upgrade their cards, you’ll receive commissions and bonuses for hitting sales goals.

Job Availability

American Express has both part-time and full-time positions available, depending on how much you’re willing to work. It seems as though these jobs are readily available, so make sure to check out what’s currently listed. To learn more, check out our article on how to get an American Express work-from-home job in customer care

Apple: At Home Advisor

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Perfect for: Die-hard Apple fans who know their way around Apple products and can provide technical assistance

Average salary: $13.49 per hour according to Indeed.com

Apply here: Jobs at Apple

Job Description

When someone has a problem with their Apple product, what do they do? They can either drive to a jam-packed Apple store and wait their turn to get help, or they can reach out to Apple’s customer support team.

Apple’s At Home Advisors are a team of trained representatives who can help customers by answering questions, troubleshooting, and providing technical support. As an At Home Advisor, you’ll interact with customers over the phone and through online chat, and you’ll troubleshoot any issues they have with their Apple product.

In order to provide the best service to Apple customers, each advisor will specialize in a certain product. For instance, you won’t be providing service for every single Apple product, but rather one particular category of products like iPhones or iPads.

Since you’ll be dealing with Apple’s products every day, you’ll need to be familiar with all things Apple. Although, there’s no need to worry since Apple will give you an extensive five-week training.

At Home advisors also have excellent benefits like paid time off, product discounts, and opportunities for professional growth. Unlike the other two jobs on this list, Apple makes an effort to give you ample opportunity for growth into more senior roles, like an At Home Team Manager and At Home Area Manager.

Lastly, similar to Amazon, you should expect to work on holidays since many new customer requests flood in around major holidays. You won’t be expected to work every single holiday, but you should be prepared to work at least a few throughout the year.

Job Availability

Apple hires for full-time and part-time positions, however, we can’t guarantee there will always be current job postings. Previously Apple hired virtual customer care positions in waves rather than having an ongoing open role on its job site. To learn more, read about how to land an Apple work-from-home job.

Put a Big Name Brand on Your Resume

At the end of the day, if you can provide excellent customer service, you should be able to land a customer service agent role with one of these well-known companies.

If there aren’t any available positions, make sure you set a job alert and keep checking back to look for current openings. You can also continue your job search by looking into these additional customer service jobs and work-from-home opportunities.

Be persistent and you could be working for a big name company like Amazon, American Express, or Apple in no time.

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