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ClassPass Customer Service: How to Get Help Now

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ClassPass is a popular way to avoid paying for multiple studio and gym memberships and just pay one price for a membership to the gyms and fitness studios in your area.

A ClassPass membership is available around the United States and in countries like Canada and the United Kingdom.

If you’re interested in everything from yoga to kickboxing, a ClassPass membership could save you a lot of money.

But what do you when you have a question or concern?

How do you reach ClassPass customer service?

Is there a phone number you can call or is email support better?

Should you try to find the live chat or go for social media?

This article will walk you through your best options for contacting ClassPass customer service.

We’ll look at whether a phone number, email support, live chat, or social media is the quickest contact method.

We will even cover the most common issues and questions so you may not have to contact ClassPass customer support at all.

Jump To:

Why ClassPass

ClassPass Inc. is a popular subscription service that lets users find and book fitness classes.

Operating in 49 cities worldwide with over 8,500 partners, ClassPass connects its members to a range of fitness experiences, including dance, yoga, Pilates, barre, cycling, running, strength training, sports, videos, and more.

For those who want to engage in a range of fitness activities on a regular basis, ClassPass can be an affordable way to avoid multiple studio and gym memberships.

But where do you turn when you need help?

Instead of cancelling ClassPass, reach out to customer support instead and work through your problems.

ClassPass Phone Number

ClassPass does not have a customer service phone number you can use to reach someone if you have a question or concern.

It’s uncommon for a company the size of ClassPass not to offer phone support, but you aren’t completely stuck. You do have other options for reaching a real human being at ClassPass.

ClassPass Email Support

ClassPass offers email support through the form on their website. In order to contact ClassPass Customer Support through the website, click on this link.

classpass email support request

Choose your issue from the drop-down menu.

classpass support issue request

Once you’ve selected your issue, you’ll be able to submit a form with the following information:

  • Your email address
  • Your account email address (if different)
  • How ClassPass can help you
  • The email subject line
  • A description of your issue
  • Any attachments relevant to your issue
classpass submit a request

Once you submit the form, someone from the customer service team will follow-up shortly.

ClassPass Live Chat

The ClassPass customer service department does not offer a Live Chat option.

Your best bet for a speedy response is contacting customer care through one of their social media platforms, where you may get a speedy response to a direct message or tweet.

ClassPass Social Media

ClassPass has a presence on all the major social media platforms, so if you’re trying to communicate from your phone, social media might be a better fit.

ClassPass Twitter

You can tweet at ClassPass on Twitter or direct message the customer support team from the ClassPass account at https://twitter.com/classpass.

Public tweets seem to be responded to within a few hours during working hours and by the next day outside of typical business hours.

Twitter is the most clearly responsive social media platform through which you can contact ClassPass.

ClassPass Facebook

ClassPass has a Facebook business page that you can access at https://www.facebook.com/classpass.

From there you can choose to directly message ClassPass your issue and hope whoever is checking the Facebook page is able to help you or at least point you in the right direction.

ClassPass typically responds to Facebook messages within a day.

ClassPass Instagram

You can also try messaging ClassPass customer care through their Instagram account on the app.

You can follow the account at https://www.instagram.com/classpass/ but the messaging feature is only available on the mobile app.

ClassPass Customer Support Has Room for Improvement

ClassPass doesn’t really have a lot of great options for their members or for the curious to reach their customer service team and get their questions answered and their issues resolved by a real human being.

It’s unusual for a company the size of ClassPass, but the fact that their users generally keep renewing their memberships means there either aren’t a lot of issues or that they are easily solved by checking the ClassPass FAQ database or by using the currently available means of contacting ClassPass.

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