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The 6 Best Platforms to Find Remote Chat Support Jobs

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Remote chat support jobs are relatively easy to do, pay decently well, and can be a great way to get a foot into a new career path within a company. 

People looking for a chat support job often find that they have to work in a stuffed, overcrowded office, and they don’t know where to look to land a decent remote position.

That’s why we’ve compiled a list of the best platforms to help you find the chat support job of your stay-at-home dreams.

Best Remote Chat Support Jobs (Overview)

There are many types of remote chat support jobs. They vary by difficulty and requirements, obligations, and pay. Here are the most common types of chat support that you’ll encounter on job postings:

  1. Customer Service
  2. Tech
  3. Sales & Lead Generation
  4. Gaming
  5. Government Services
  6. Insurance
  7. Multilingual Customer Support
  8. HR and Recruitment
  9. Lifeline
  10. Education
  11. Healthcare & Therapy
  12. Financial Services
  13. Travel & Hospitality

Where to find the best remote chat support:

  1. ModSquad
  2. Indeed
  3. Upwork
  4. LinkedIn
  5. ZipRecruiter
  6. Glassdoor

Why You Should Consider a Remote Chat Support Job

Working as a chat support agent has some unique benefits, such as:

  • No audio/video calls: This is perfect for introverts who feel uncomfortable talking to people live and significantly reduces pressure.
  • Location independence: Most chat support jobs are work-from-home. There’s no need for a lengthy commute or leaving your pajamas.
  • Flexibility and convenience: Some companies allow you to set your own schedule and work as much or as little as you want. 
  • Potential for high income: Although most chat support jobs aren’t that well-paid, sales and lead generation chat support agents can make a hefty sum for each successful sale after a successful outbound call.
  • Significant entry-level role: You’ll acquire valuable technical, communication, and problem-solving skills, learn the ins and outs of the company, and become an integrated part of a larger team with growth potential.

If chat-based support doesn’t work for you and you’d prefer calls instead, check out work-from-home customer service jobs instead.

Top Platforms to Find Remote Chat Support Jobs

Although you could try your luck with applying to various companies directly, doing it through a platform designed to help find remote chat support jobs is much more convenient.

Here are some of our favorite picks:

1. ModSquad

a screenshot of the modsquad homepage

ModSquad is a dedicated digital marketing service providing its clients with professional customer experiences.

Their employees are called moderators, or “mods” for short, and their branding is on-point. It’s a fully remote opportunity that allows you to create a flexible schedule and quickly turn it into a full-time position if you want.

There are plenty of different customer service jobs ModSquad offers, from remote chat support to community management. What this means for you is a steady stream of work.

ModSquad has worked with numerous top brands and clients, such as Warner Bros, Nickelodeon, Electronic Arts, Vimeo, and the United States Department of State.

If you exclusively want to do customer support via chat, let them know in your job application, as they offer various other services.

Pros

  • Dedicated customer support platform
  • Opportunity to work with well-established brands
  • Diverse projects
  • Well-paid projects

Cons

  • Not the most compelling pay

2. Indeed

a screenshot of the Indeed homepage

Indeed is another terrific option for online workers. Although Indeed isn’t remote-focused, they allow you to set the location of job ads to remote. And there are always hundreds of remote customer service jobs to choose from, as they shift constantly.

The pay range is visible at a glance, allowing you to save precious time while browsing.

You’ll see what’s expected from you on the job post, and you can either apply through Indeed or on the company’s website, depending on the arrangement.

What’s cool about Indeed is that, just like Glassdoor, you can check comprehensive reviews of the companies you’d work for. These honest, unfiltered reviews can give you a good idea of what it’s like to work at the company.

Just be wary of the disproportionate number of negative reviews, as happy employees are less likely to leave a review than unhappy ones.

Pros

  • You can see employees’ reviews
  • The salary range is readily available
  • Thousands of job listings
  • Simple application process

Cons

  • Highly competitive website

3. Upwork

screenshot of the upwork homepage

Upwork is another general freelance platform jam-packed with all kinds of chat support jobs. In stark contrast to most other job platforms, Upwork almost solely focuses on remote workers.

It’s great for finding part-time jobs, sales, and tech support chat jobs in particular. And you can find anything from a temporary project to a full-time opportunity.

If you have even just a sliver of experience in customer service jobs and can write an original cover letter, landing a gig on Upwork won’t be too much of a hassle.

Only the first few gigs are hard to land, as employees can see how much experience you have on the platform and are hesitant to hire newcomers.

It also doesn’t help that Upwork is highly competitive, the salaries are lower than average, and there’s a hefty 10% service fee that Upwork takes from all payments.

Pros

  • Great variety
  • New jobs are posted every few minutes
  • The pay range is clearly stated
  • Potential employees may reach out to you

Cons

  • Highly competitive market
  • Hard to get started

4. LinkedIn

screenshot of the LinkedIn homepage

If you don’t have a profile on LinkedIn already, then what are you waiting for? It’s the largest business social networking site, with thousands of active chat support jobs available globally at any given moment.

The best part about LinkedIn is that most jobs on the platform are serious career-building opportunities in highly distinguished companies. You can tell just from looking at the job posts—they’re typically well-written, transparent, and thorough.

You can select the location of the job post, and you might even land a job for a company across the pond.

Although some employers prefer you fill out a form on their website, there’s an Easy Apply feature that lets you apply directly through LinkedIn. You just have to answer a few questions, attach your resume, and that’s it.

Pros

  • Opportunity to connect with potential employers
  • Access to company information
  • Potential for career growth through endorsements and recommendations
  • High average salaries

Cons

  • Few part-time job posts
  • Hard to get hired

5. ZipRecruiter

screenshot of the ziprecruiter homepage

ZipRecruiter offers an abundance of chat support jobs. There are thousands of opportunities for every single type, from insurance and tech support to customer service and sales.

Applying to job posts is fast, and there’s a good chance that you’ll hear back within a week from a potential employer. Like LinkedIn, you can apply through ZipRecruiter or on an external site, depending on what the employer selected.

Compared to other platforms on this list, the pay range isn’t clearly stated or obligatory. This can result in wasted time for both you and the employer.

Pros

  • Excellent job variety
  • Quick and easy application process
  • Fast application turnaround
  • Large selection of jobs

Cons

  • Vague and inconsistent job descriptions

6. Glassdoor

a screenshot of the glassdoor homepage

Glassdoor is a website many use to check reviews of various companies that they’d like to work for. But did you know that they also have a job board?

Although there aren’t many job ads on the platform, it’s not as competitive as the others, and it’s all laid out beautifully.

The best feature is the salary range slider which also shows you the average range for the type of job. You get a salary estimate and star rating for most jobs, making it quite user-friendly.

Pros

  • Salary and rating clearly visible
  • Detailed overview of companies
  • Interview insights

Cons

  • Fewer job ads than most platforms

What You’ll Need to Do Remote Chat Support Jobs

Here’s a list of what you’ll need to succeed at a remote chat support job:

  • Reliable computer and internet connection.
  • High-quality microphone or headset if phone calls are part of the job.
  • Quiet workspace for phone calls.
  • In-depth knowledge of the company or product to effectively answer customer service inquiries.
  • Empathy, patience, and understanding for the clients.
  • Previous customer support experience is a big plus.
  • Excellent problem-solving skills.

Tips to Succeed at Remote Chat Support Jobs

By following these steps, success at any chat support position is guaranteed:

  • Be responsive, supportive, and communicative. Answer clients’ queries the moment you see them.
  • Familiarize yourself with the company, chat support platform and any other tools you use.
  • Gain a thorough understanding of the product you’re supporting, especially if your job is to sell or troubleshoot it.
  • Keep a positive attitude and remain emotionally detached when under stress.
  • Continuously improve by implementing feedback.

Similar Jobs

If doing remote chat support isn’t your cup of tea, here are some excellent alternatives:

  • Best Remote Jobs: There are many other easy jobs you could do from home and make money. Give them a try!
  • Jobs for Stay-At-Home Moms: If you’re a busy mom with dozens of house chores, the good news is that there’s a wide selection of other jobs other than chat support.
  • Voiceover Jobs: If you’d like to get paid for your vocals, a voiceover job is the one to get.

Frequently Asked Questions

Who Can Do an Online Chat Job?

Anyone who’s experienced in dealing with customers and can effectively communicate online is qualified to do a remote chat support job.

If you have previous experience in customer support, it’ll increase your likelihood of getting hired.

Are Online Chat Jobs for US-Based Workers Only?

You don’t have to be from the US to do an online chat support job, though some US-based companies may not hire you without a work permit (EAD).

Still, millions of people do chat support remotely for international clients.

Wrapping Up

Finding a remote chat support job isn’t that difficult, as there’s an abundance of work available on all of these platforms.

Companies are always looking for friendly, skilled, and outgoing individuals to help them promote and maintain their brands.

Also, many clients prefer to chat instead of using emails or calls to fix an issue or report a concern. It’s easier, faster, and more convenient.

We always recommend focusing on at least two platforms simultaneously to maximize your chances of landing a gig you’ll love.

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