How to Contact Handy Customer Service
Handy is a great gig economy service that saves time when you want to outsource tasks. But when things go wrong, how do you get help? In this guide, we'll show you how to contact Handy by phone, email, and other channels.
Jump To:
How Do I Contact Handy via Email?
Handy is largely a platform-based gig, so their customer support is largely platform-based as well.
As such, email is Handy’s preferred method of correspondence. Their customer experience team is always on-the-clock to answer customer inquiries.
If you are a customer, use the Contact Us box in the Help Section of Handy’s website.
The customer experience team uses the Contact page to answer questions from both customers and contractors. Enter your email into the box before submitting, and the company should reach out shortly.
Tip: Include a lot of detail in your inquiry. This allows the support team to get a good grasp on the problem which avoids confusion. More details help them answer the question in their first response so that you don’t have to go back and forth.
Contact Handy via Twitter
Twitter is a great place to correspond with Handy.
The company uses this social media platform to show off their services and promote deals under the handle @Handy. They also Tweet frequently about home-related topics like cleaning, decorating, and decluttering.
They also use the platform to engage with customers. The customer experience team fields questions and respond to complaints. Generally, they quick to respond to customer grievances.
These days, social media is vital to a company’s brand. It doesn’t look good when upset customers post about bad services on Twitter or another platform.
So, the company tends to answer complaints promptly to show that they care about their customers.
The platform also maintains the twitter handle @HandyCX, their official customer experience user name. Here, they encourage clients to reach out with any issues.
On the @HandyCX page, you’ll find a range of different responses from clients.
There are the angry ones who reach out because a cleaner failed to show up for their appointment:
“The pro did not show up and I did not get service. Why did I not get an advance email with assigned pro’s contact info?” -@xrbmoonxrb
And thrilled customers complimenting the company on their stellar services:
“Today I had my @Wayfair furniture assembled by an awesome @handy pro and he was great! This was my first online furniture thing and it worked out well.” -@KrisColvin
The company clearly takes pride in their product and customer satisfaction. As a result, they engage with all of their customers, both the pleased and upset.
The @HandyCX team is so quick to respond, in fact, that they’re recognized for their customer service efforts. HelpHandles, a customer success analytics firm, has Handy at #2 on a “fastest customer response” list.
In other words, don’t worry about this company ignoring your Tweets. Handy is sure to reach out whenever you contact them via social media.
How to Contact Handy via Snail Mail
If you’re using an app to hire a housecleaner (there are many apps that provide house cleaning jobs online), chances are that you’re pretty tuned-in to technology. You should probably contact customer service via email or Twitter if you want a quick response.
But, we understand that some people are traditionalists. There are still folks out there who enjoy the old pen-and-paper method.
So, Handy lists their address on their website and encourages customers to write them.
If that’s your preferred method of communication, you can reach them at:
Attn: Customer Service, Handy Technologies, Inc.
P.O. Box 1122, New York, NY 10159
They accept questions, comments, complaints, fan mail, etc.
If you’re a true Handy fan, feel free to write them a letter to let them know how much you love them. We’re sure it’ll make their day.
What is Handy’s Phone Number?
Ahhh…the old phone number question.
What is Handy’s phone number and how do I get a real person on the phone?
This is a common question with most app-based companies. They’re notorious for keeping their digits secret. It’s nearly impossible to get Lyft, Upwork, or even Facebook on the phone.
Unfortunately, Handy is no different. They don’t list their number anywhere on their website. If you have urgent issues and want to talk to a customer service rep on the phone, you’ll have a hard time making it happen.
This goes for employees, too. As far as we know, there’s no Handy pro hotline. Contractors are referred to the Contact Us page just like everyone else.
But be assured that Handy will do their best to resolve your issue if you contact them through another channel. There is the Handy Happiness Guarantee, after all.
More Questions? Contact Handy Customer Service Directly
If your questions weren’t answered above, we recommend you contact the company.
As we’ve shown above, they go to great lengths to communicate with their customers and employees.
Whether it’s through email, social media, or good old-fashioned snail mail, there are plenty of ways to reach them.
Contacting Handy’s customer service department is as easy and convenient as the services they offer.
