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Is Farfetch Legit? The Ultimate (2024) Farfetch Review

Are you a fashion lover with a taste for everything designer?

If so, you’ve likely scoured the internet for a legitimate platform with a wide selection of luxury goods.

A quick search would pull Farfetch among the top results, enticing you with brands like Louis Vuitton and Saint Laurent.

In this Farfect review, we’ll delve into the question on everyone’s mind: Is Farfetch legit?

We’ll help you decide whether to trust Farfetch for your next fashion splurge, so keep scrolling!

What Is Farfetch?

Imagine having access to a curated collection of luxury fashion items right at your fingertips. That’s what Farfetch is all about.

With its ensemble of high-end labels, Farfetch is a go-to destination for the world’s most stylish.

screenshot of the Farfetch homepage - header graphic for the post about "is Farfetch legit" on gigworker.com

Portuguese business magnate José Neves founded Farfetch in 2007. Yet, its official launch didn’t happen until a year later. Since then, Farfetch has revolutionized how fashion enthusiasts indulge in luxury fashion.

Here’s a glance at different brands you can find on the Farfetch marketplace:

  • Alexander McQueen
  • Balmain
  • Burberry
  • Dolce and Gabbana
  • Prada
  • Jacquemus

You can shop new and pre-owned designer pieces from the following categories:

  • Clothing
  • Shoes
  • Bags
  • Accessories
  • Jewellery

If you’re looking for a particular style, these are some fabulous options to choose from:

  • Classic
  • Minimalist
  • Expressionist
  • Glamour
  • Hype streetwear
  • Modern feminist

How Does Farfetch Work?

Farfetch offers a seamless connection between those who create, curate, and consume. The company’s powerful combination of data, technology, and innovation transforms how we buy and sell fashion.

1. Three-Phase Curation Process

At Farfetch, curating the perfect fashion collection comes in three stages.

First, Farfetch handpicks luxury sellers who meet their high standards of quality and authenticity.

Next, retailers and boutiques assemble diverse styles and products using their buying expertise.

Finally, Farfetch optimizes its product mix using data insights. They use retail intelligence products by EDITED to bring you the most in-demand luxury goods in the market.

2. Distributed Inventory Model

Farfetch consolidates inventory from its luxury sellers across the globe in real-time. But how does this benefit you?

First, let’s buy something from the Farfetch website or app.

Once you’ve found your dream luxury items, you can click “Add to Bag” and proceed to check out. At this point, you can opt to create a Farfetch account or check out as a guest.

If you have a Farfetch promo code, you can apply it to your order under the Payment section. Then, continue to complete the sale and check your savings.

If your item becomes unavailable at checkout, Farfetch will offer alternatives from other retailers. You can then select “Go to Bag” to review your options and find the best price.

3. Circular Economy Business Models

Farfetch offers Conscious products, encouraging you to make sustainable choices without compromising style.

A product must tick the following boxes to obtain a Conscious label:

  • Use of eco-friendly materials (e.g., recycled, upcycled, organic, low-impact, or animal welfare-certified)
  • Individual certification on ethical practices (e.g., vegan or carbon-neutral certification)
  • Pre-owned
  • At least a 3–4 Good on You score, depending on the brand

You can also use the Fashion Footprint Tool to compute your carbon savings when switching from a traditional item to a Conscious product.

What’s more, Farfetch offers these circular services:

  • Farfetch Second Life: Give your pre-loved designer bags a new home by selling them on Farfetch for free.
  • Farfetch Refresh: Earn Farfetch Credit by selling secondhand items from your wardrobe (only in US and UK). Or you can donate the proceeds of your sale to a chosen charity.

Common Questions to Understand

As a prominent player in the luxury fashion industry, Farfetch has piqued the curiosity of discerning customers.

Let’s address some common inquiries about Farfetch:

Is Farfetch a Global Brand?

Farfetch has grown to become a global platform since its launch, and the following points are a testament to that:

2. Global Presence

Today, Farfetch unites customers from over 190 countries and territories. It boasts a massive fashion collection, from iconic pieces to runway trends.

3. Multilingual Access

Farfetch has over a thousand platform partners worldwide, including luxury brands, department stores, and independent boutiques.

To accommodate a global audience, you can browse the Farfetch website and mobile app in different languages, including:

  • English
  • Chinese
  • Spanish
  • Japanese
  • French
  • Italian
  • Arabic
  • Korean

4. Global Offices

Farfetch doesn’t have a physical store, but it has offices in several major cities, including:

  • London
  • New York
  • Los Angeles
  • Hong Kong
  • Sao Paulo
  • Shanghai

5. International Business Solutions

Farfetch’s reach goes beyond the marketplace. Apart from opening up opportunities in the global market, the company also supports the creation of fashion brands.

What’s more, Farfetch offers e-commerce and technological services to international corporate clients.

For instance, Farfetch powers the website and mobile app of Bergdorf Goodman as part of the partnership with Neiman Marcus.

Is Farfetch an American Brand?

No, Farfetch isn’t an American brand. It’s a global platform based in London.

In related news, here’s an exciting development:

In 2022, Farfetch invested in Neiman Marcus to strengthen its presence in the US. It represents the company’s largest deal in the American luxury fashion market.

Thanks to this alliance, you can access inventory from Neiman Marcus and Bergdorf  Goodman stores through Farfetch.

Is Farfetch Legit?

The answer is a huge yes! Farfetch is a legitimate platform and curator of luxury fashion brands.

While it doesn’t hold any physical inventory, it can connect you to your favorite boutique without leaving your seat. That means no more waiting in line or hiring a personal shopper.

Here are more reasons to convince you to shop at Farfetch:

  • Stock Market Listing: Farfetch catapulted its value when it listed on the New York Stock Exchange in 2018. The move attracted significant investment and raised the company’s valuation to over $5.8 billion.
  • Strategic Acquisitions: The fashion company owns the shoe marketplace Stadium Goods and fashion retailer Browns. It also bought the Italian luxury goods company New Guards Group and Los Angeles retailer Violet Grey.
  • Partnerships With Industry Giants: Farfetch has partnerships with Chinese e-commerce heavyweight Alibaba and Swiss powerhouse Richemont. A collaboration with the Neiman Marcus Group also secured its position in the US market.
  • Engagement with PETA: Its debut on the stock market snagged the animal rights group’s interest. PETA bought Farfetch shares so they could advocate against the sale of fur during shareholder meetings.

From customer-oriented platforms to business solutions, Farfetch has built a bustling luxury fashion ecosystem.

Is Farfetch Reliable?

Shopping at Farfetch is a convenient and hassle-free experience.

If you have a Thom Browne jacket from one retailer and a Gucci wallet from another, you only need to check out once. Farfetch will combine your items from different retailers in a single transaction.

To facilitate delivery, Farfetch boasts an impressive network of logistic warehouses in these locations:

  • UK
  • US
  • China
  • Italy
  • The Netherlands

These hubs serve as the beating heart of Farfetch’s efficient operations. As such, luxury sellers can optimize their fulfillment and bring orders closer to eager customers.

Now, if you’re a Farfetch Private Client, prepare to get treated like royalty with these VIP services:

  • A priority service line
  • A personal shopper
  • Fashion concierge services

Is Farfetch Safe?

Yes, Farfetch is a safe marketplace for buying luxury goods online. Here’s why:

  • Data Privacy Policy: Farfetch keeps your data private and confidential. They’ll only share it with your permission or if legally allowed.
  • Data Encryption: Farfetch encrypts your personal data when you order from them.
  • Unique Login Details: Farfetch requires a unique username and password to create an account.
  • Not Storing Financial Details: Farfetch doesn’t store your debit or credit card details to prevent third-party websites from using them.
  • Secure Payment: Farfetch performs security checks on your payment during checkout.

What Are Users Saying About Farfetch?

Check out some favorable customer reviews about Farfetch:

What Google Reviewers Liked About Farfetch

We checked Google reviews to see what customers thought of the platform:

  • Great Luxury Fashion Collection: Most reviewers loved Farfetch’s massive collection of luxury goods. Some users also appreciated the wide range of Asian fashion brands in the marketplace.
  • Authentic and High-Quality Product: Many users were ecstatic about the authenticity and quality of their purchases.
  • Unique and Exclusive Designer Pieces: Some customers highlighted Farfetch’s ability to offer unique and exclusive items not readily available elsewhere. They loved having access to limited-edition and vintage pieces on the platform.
  • Helpful Customer Service: Some users left glowing reviews about Farfetch’s customer support team. They praised the prompt and informative responses they received when ironing out issues related to their orders.
  • Convenient International Shipping: Several customers raved about the speed of Farfetch’s international shipping. A few also commended Farfetch for computing duties and taxes upfront, relieving them of unexpected charges and worries about customs.

What Trustpilot Reviewers Liked About Farfetch

Farfetch has a 4.1 Trustpilot rating, with 67% of the reviews earning a 5-star.

  • Competitive Prices: Many customers were happy about the competitive prices of luxury fashion items on Farfetch. They also gushed about the endless list of products on sale.
  • Reasonable Shipping Costs: Some reviewers saw the shipping costs as fair and transparent. They liked that they could view delivery prices and choose their preferred delivery service.
  • Secure Packaging: Most users appreciated how Farfetch packed delicate and valuable items. They relished receiving their orders in pristine condition.
  • Intuitive User Interface: Several reviewers enjoyed the seamless shopping experience on the Farfetch platform. The app’s straightforward design and intuitive navigation made it easy for them to discover luxury items.
  • Easy Returns: The free returns pickup and prompt refunds added to the positive experience of several users with the platform.

Why Are Users Worried About Using Farfetch?

Here are the downsides of using Farfecth, according to some users:

What Google Reviewers Worried About

Here’s a quick summary of negative Google reviews about Farfetch:

  • Faulty Search Function: Some users encountered issues filtering and sorting results using the search function. Even with specific keywords, they found it hard to search for desired items.
  • Inefficient Return Process: Several customers raised concerns about Farfetch’s return process, noting it was cumbersome and time-consuming. Complaints include difficulty initiating a return, refund delays, and unclear customer support instructions.
  • Delivery Issues: Some users mentioned longer-than-expected shipping times or unexpected cancellations. There were also reports about packages marked as delivered despite customers not receiving the item.

What Trustpilot Reviewers Worried About

Out of more than 26,000 reviews on Trustpilot, 21% gave Farfetch a 1-star rating. Here’s why:

  • Poor Customer Service: Some customers reported slow response times and inadequate assistance resolving issues or inquiries.
  • Lost Packages: A significant concern for a few customers was lost shipment, raising doubts about the reliability of Farfetch’s delivery service.
  • Unreliable Sizing: Another problem raised by some reviewers was receiving clothing items that were too small or too large for their size.

Farfetch Quality and Guarantees

Here’s what you can expect from Farfetch:

  • Authentic Luxury Goods: Farfetch only works with the world’s top fashion brands. Rest assured, all items on the marketplace are original.
  • Sustainable Practices: Farfetch explores all opportunities to lighten its carbon footprint. For example, it rewards platform partners for eco-conscious packaging. DHL, their primary carrier, also uses recyclable and forest-friendly materials for shipments.  
  • Fast Delivery: Farfetch offers express shipping to many destinations. In selected cities, they even have same-day or 90-minute delivery for fashion emergencies.
  • Quick Customer Service: Expect a customer support specialist to get back to you within the day. Meanwhile, expect longer waiting times during peak seasons.
  • Free Global Returns: Farfetch will take care of the return shipping, provided you return items within 14 days of receiving them.

If you’re unhappy with your purchase, Farfetch offers a free collection service for items you want to return. To enjoy this service, you can schedule a collection date or bring your item to a drop-off point.

That said, note that you cannot return the following:

  • Made-to-order items
  • Beauty products with flammable content (e.g., perfumes or nail polish)
  • Swimwear and lingerie without hygiene seals
  • Worn, damaged, or used items

Farfetch Customer Service

Farfetch has your back every step of the way with its reliable customer service. You can contact a Farfetch representative who can address your concerns within their specified operating hours.

What Customer Service Options Are Available?

You can reach the company’s customer service representatives through the following channels:

  • Email: Farfetch offers round-the-clock customer service during weekdays. You can also email customer support on weekends between 8:00 a.m. and 8:00 p.m.
  • Phone: You can contact a Farfetch personnel from 9:00 a.m. to 6:00 p.m.

Whatever option you pick, you can expect a response within 24 hours, except during sales and holidays.

For self-help, the FAQs page on the Farfetch website is a valuable resource. You’ll find clarifications to the most common questions about orders, returns, shipping, and more.

Conclusion: Is Farfetch Legit?

In terms of authenticity and a genuine passion for luxury fashion, the reviews and data point to the fact that Farfetch is legit.

Consider these key takeaways:

  • Farfetch remains a trailblazer in the luxury fashion industry with its online platforms and business solutions.
  • The company partners with the most prominent fashion brands to bring high-quality products to your doorstep.
  • Collaborations with retail giants like Alibaba, Neiman Marcus, and Richemont further solidify Farfetch’s credibility and influence.
  • The company’s public offering highlights its strong financial standing and market position.
  • The Farfetch platform offers a reasonable returns policy with free collection services.

Frequently Asked Questions

Can You Return Sale Items on Farfetch?

You can return sale items on Farfetch except those with a Final Sale label. Some beauty items on sale also don’t qualify for a return if they contain flammable ingredients.

For all other sale items that follow Farfetch’s standard return policy, you have 14 days from the receipt to return them.

What is the Farfetch Controversy?

Farfetch faced backlash when it shared an inappropriate photo on Instagram to kick off its Black Friday sale. The picture featured two black men donning designer clothes.
Following an outcry from employees, Farfetch removed the offensive content from its Instagram account.

Similar Gigs to Check Out

Here are more reviews of online marketplaces similar to Farfetch:

  • Is KICKS CREW Legit?: Read this guide to find out if buying sneakers from the KICKS CREW platform is safe.
  • Is FragranceNet Legit?: Discover whether you can trust the online retailer for your next fragrance and beauty haul.
  • Is Poshmark Legit?: Learn whether you should buy fashion, home, and electronic goods from Poshmark.

Wrapping Up

So, is Farfetch legit?

Absolutely! With Farfetch, the world of luxury fashion brands is just a few clicks away.

From designer clothing to statement bags, the online store has got you covered. The Farfetch platform also has a user-friendly interface that makes online shopping a breeze.

So, give Farfetch a go for your next high-end fashion fix.

We’d love to hear about your experience with Farfetch. Drop your thoughts, feedback, and shopping stories in the comment box below.

And please spread the word about this Farfetch review to your fashion-forward friends.

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