Working from home is becoming an increasingly popular way of forging your career, and ever more employers are offering it as an option.
Remote working allows you to carry out your tasks from the comfort of your own home, rather than having to deal with commuting, traffic, and office politics.
You will save money by not having to travel to your workplace, and you will have more free time for enjoying your life outside of work.
This arrangement is also more flexible than regular working, and you can often fit your work around other commitments such as the school run.
Having staff who work at home can also be beneficial to the employers; they don’t have to set up a physical area to house extra staff, which is especially helpful if there is limited office space available.
With a fully or mainly remote workforce, this can translate to significant savings in terms of rent and maintenance costs on physical premises.
It also opens up the opportunity for people in far away locations to work for the company – even from different countries.
Concentrix is a company that provides business services, helping other businesses to increase their engagement and performance.
It offers a Work At Home opportunity, which claims to give clients the freedom to “react to unplanned events, meet seasonal demands, and support volume surges”.
This review explores the scheme in full, so you can decide if it’s the right fit to suit your business needs.
Structure
Concentrix Work At Home employees are assigned to teams, where they are able to assist businesses remotely. The company guarantees a seamless service, despite the fact that all liaison is carried out off-site.
Their agents deliver coaching and collaboration tools, as well as expert training, all done via virtual methods. This fresh approach has been proven to achieve excellent results since 2006, when it was first introduced.
The model has been updated over the years to take into account new technological advances as they’ve become available.
Security
You might be worried about how safe your data is if everything is done digitally, but the truth is that Concentrix takes a number of precautions to keep things secure.
The company’s users are connected via a secured VPN, a private network only for employees.
Everything they send is fully encrypted using a VoIP (voice over internet protocol), to prevent unauthorized users from accessing sensitive information.
There is additional security installed on the virtual desktop to protect data, and all usage is monitored to identify potential breaches.
As well as digital security, Concentrix implements certain measures to make sure that the physical workspace doesn’t end up compromised.
At a basic level, it can be difficult to ensure that the person sitting at the workspace is actually who they purport to be.
Concentrix combats this by using a strict authentication process, involving facial biometrics, device detection, and alerts when any rules are violated.
This makes it easy for companies to identify a) the correct user, and b) any unauthorized access attempts.
Services
We’ve briefly touched on the sorts of services that the Concentrix Work At Home scheme provides, but here we will go through them in more detail now.
Much of their output is focused on training staff, but they also provide high levels of assistance in many areas. In a way, their approach can be described as holistic, because it takes every aspect of a business into account.
- Technical Support: while some technical issues have to be dealt with onsite, staff can still offer a high level of support in this area from home. They take and make calls and work out how to resolve IT problems, as well as sorting bugs with the virtual cloud system.
- Customer Care And Engagement: customer service agents respond to calls from customers regarding updating their accounts, billing, and other troubleshooting. They also deal with general inquiries customers may have,
- Back Office Operations: websites can be fully set up and maintained remotely, including the systems that the company uses to store all the company information. Agents help keep these running smoothly and identify any issues that might arise.
- Revenue Growth: as well as providing support for customers and clients, Concentrix workers can help increase the overall profits of a business.
This includes tailored plans for customer engagement that can result in more and larger purchases.
Agents
Concentrix hires employees based far and wide across the country, in 35 different states.
The application process differs slightly from state to state, but all employees have to meet certain criteria, regardless of where they’re from.
This is to ensure that they can deliver high levels of support to businesses, and continue to build on the strides the company has already made in their areas of interest.
Because the agents work from home, they are all required to own a computer monitor with a screen between 17 inches and 21.5 inches.
The internet access in your chosen work environment must be high-speed and reliable, and the company is able to test connectivity during the hiring process. In order to take calls, from both the business and clients, employees need to have their own dedicated phone, whether it’s a landline or a cell.
Additional equipment may need to be purchased after you’ve been offered the job, so the manager will let you know if this is the case.
In terms of qualifications, staff must be educated to at least the end of high school, and hold either a diploma or a GED. This is required for most office jobs, as it represents a base level of knowledge you will need to succeed.
However, workers don’t necessarily need to have any higher qualifications, which allows people to apply without having a university degree that many other positions would stipulate they have.
Pros Of Concentrix Work At Home
- Concentrix is a respected business with many high-profile clients, so you can be sure that their methods are sound.
- There is already a high level of employee satisfaction from working at the company, as attested to in worker reviews on Glassdoor and Indeed.
- They are continually coming up with new solutions for modern problems, showing that they are not tied to traditional methods of doing things.
- Both full-time and part-time positions are available, so you can choose a pattern that suits you; hours are also flexible since different businesses will have different support needs and schedules.
- The company offers ample training opportunities for their employees, making sure they are constantly updating their skills and knowledge.
- As with any work from home situation, both businesses and employees can save money, with reduced commuting and premises costs.
- Employees can control their working environment more easily than they can in an office setting, and they don’t have to compete with the levels of noise they would experience in a normal call center.
Cons Of Concentrix Work At Home
- They don’t have as large a following as some companies that offer similar services, such as American Express and Amazon.
- They do not provide equipment for their workers, who have to front these costs themselves.
- Employees are expected to be available all seven days of the week, regardless of which days they’re scheduled to actually work. This can make it difficult to plan leisure activities or uphold other commitments.
- The starting salary is fairly low, especially when you take into account the heavy workflow and responsibilities the agents have to contend with. It is nevertheless above minimum wage, so it’s a better deal than some places.
- Jobs aren’t available in every state currently, although that might change in the future.
Conclusion: Is Concentrix Work From Home Worth It?
The Concentrix Work From Home system provides its workers the opportunity to help out clients entirely remotely.
They can often choose a work pattern that fits into their personal schedules, although they do also have to be available every day of the week.
One of the biggest benefits employees enjoy is not having to travel to a physical location; in turn, neither Concentrix nor its clients have to accommodate extra staff at their offices.
Working from home is likely to become more and more prevalent over the next few years particularly, and it may even be the standard model on which many businesses operate in the not too distant future.
Concentrix is in many ways a pioneer of remote working practices, proving that it is possible to run a business virtually, ever since it introduced the scheme in the mid-2000s.
It also proves that businesses can benefit enormously from teams of support staff who oversee their affairs from a distance.
Whether you are a prospective applicant to work for Concentrix, or a business owner looking to hire their services, you should consider all the above points carefully to work out if they are right for you.
The company offers many advantages, but there are also some reasons why it may not be suitable for everyone.
They are a legitimate company with a wealth of experience and an impressive client roster, so you can at least be sure they’re not going to swindle you either way.
