Lyft is an excellent, convenient way of getting around the city.
Whether you’re going out on the town, traveling to the airport, or just getting a ride while your car is in the shop, Lyft can help.
Most Lyft rides occur without any issues on the part of the passenger or driver.
However, there will occasionally be times where either the driver or the passenger need to get help with an issue or question.
This is the time to contact Lyft customer service and let them help you out.
Generally, you can just contact the Lyft support team using the Lyft app or even via social media.
Sometimes, though, you need to get help more quickly or just want the reassurance of talking to a real person.
This is where Lyft phone support comes in.
In this guide, we’ll break down how to contact Lyft phone support, including how phone support differs for Lyft passengers and drivers.
We’ll also take a look at how to get help from Lyft in an emergency.
3 Reasons to Call the Lyft Phone Number
In the age of email, text messaging, social media, and chat apps, why would you even want to contact Lyft customer support via phone?
Everyone has their own reasons, but we’ve identified the following three common reasons you might want to call Lyft phone support:
1. To Get Help With Fare Adjustments
Lyft does their very best to ensure that you pay the best price possible for rides.
Sometimes, though, there will be an error.
It could be because the driver took an inefficient route, or it could be due to an error in the Lyft app.
Whatever the reason for the fare issue, this is a case where it’s helpful to talk to someone from the Lyft team directly.
Not only can you get help faster, but you can also explain the full details of why you think the fare is wrong.
2. To Get Help With a Lyft App Issue
If you’re a Lyft driver, you know that the Lyft app doesn’t always behave the way you want it to.
Whether it’s inaccurate directions, the inability to end a ride, or the app crashing, you can’t do your job if the Lyft app doesn’t work.
When things like this happen, it’s best to call Lyft and let them know ASAP.
This way, they can help you get back to driving, and they can pass your feedback on to the Lyft development team.
3. To Get Help in an Emergency
This last reason will hopefully never apply to you, but it’s possible you could find yourself in an emergency situation during a Lyft ride.
It could be that you were involved in an accident, or it’s possible that either the driver or passenger was doing something to make the other party feel unsafe.
In these situations, you should first ensure everyone is safe and, if necessary, call 911.
Then, contact Lyft’s Critical Response Line (more on how to do this below).
This is a special phone number that will get you priority help with resolving the emergency situation.
Lyft Phone Number for Passengers
So what is the Lyft phone number?
Why is it so difficult to find?
The simple answer is that Lyft doesn’t have a phone number that you can call directly.
If you see other articles claiming to have a phone number for Lyft, know that their information is out of date or inaccurate.
It is still possible to contact support via phone, but you can’t call Lyft yourself.
Instead, you’ll need to get Lyft to call you.
The quickest way to do this is to go the Lyft contact page.
Once you’re there, you’ll see a form like the one below:
Fill out this form with your information, making sure to provide a detailed answer to the “What do you need help with?” section.
Someone from Lyft will get back to you ASAP about your issue.
For best results, make sure that you’re logged in to your Lyft account.
Lyft Phone Number for Drivers
If you’re a Lyft driver, then your need for phone support is likely greater than for Lyft passengers.
Most passenger issues, while frustrating, aren’t exactly urgent enough to warrant phone support.
As a driver, however, every minute you’re not driving is a minute that you’re not making money (both for yourself and for Lyft).
Recognizing this, Lyft has more direct phone support options for drivers.
All you have to do is go to the “Help” tab of the Lyft Driver app and tap where it says “Call Me.”
Someone from the Lyft support team should call you back within 2 minutes.
Drive phone support is available in both English and Spanish.
Lyft Critical Response Line
So far, we’ve been discussing how to get phone support for everyday issues such as incorrect fares or Lyft app problems.
However, there are some situations that are far more urgent.
If you’re involved in an accident, receive a citation, or feel unsafe during a Lyft ride, the company has a special response team to assist you.
In order to report a safety incident, safety issue, or emergency situation, visit this page.
Once you’re there, tap “Contact Safety Team”:
Then, enter your phone number into the box that appears:
Finally, click “Contact Safety Team” one more time to send your request.
Someone from Lyft should get back to you quickly and provide further assistance.
Note that if you’re in an emergency situation, you should always call 911 and ensure that you’re safe before you contact Lyft.
Frequently Asked Questions
To conclude this guide, here are answers to some common questions about the Lyft phone number and Lyft phone support.
1. Can I call Lyft support to check the status of my background check?
If you’re a new driver for Lyft who’s trying to check on the status of your background check, do not contact Lyft support (via phone or any other method).
All Lyft background checks are conducted by a third-party company called Checkr.
Members of the Lyft team cannot access info related to your background check status.
To see your background check status, visit the Checkr applicant portal and enter your information.
2. How quickly will Lyft phone support get back to me?
A member of the Lyft support team will attempt to get back to you ASAP (ideally less than two minutes).
However, Lyft fields an immense number of support requests each day, and they can’t always get back to you as quickly as you’d like.
If you’re a Lyft driver in need of support with non-emergency questions, remember that you can always visit a Lyft Hub to get in-person help.
And if you’re a Lyft passenger waiting on a phone call back, you can always check the Lyft Help Center or send a written support request if you don’t have time to wait around.
3. Can Lyft phone support help recover lost items?
Unfortunately, they cannot.
To get a lost item back, you’ll need to contact your Lyft driver through the Lyft app.
The easiest way to do this is to go to your Lyft ride history, find the ride where you lost the item, and tap “Find lost item.”
For more information, check out this guide from Lyft.
4. Does Uber offer phone support?
Uber does offer phone support, and it’s quite similar to the way Lyft does it.
You can learn more in this guide.
5. Why doesn’t Lyft have a phone number I can call directly?
The lack of a direct phone number for Lyft can certainly be frustrating, but this is a deliberate choice on Lyft’s part.
Due to the size of their operations, it would be very difficult for Lyft to process the number of support phone calls they would receive with a direct phone number.
Furthermore, having a phone number encourages customers to call about minor issues without taking the time to consult the Lyft Help Center.
By adding a few steps to the process, Lyft can make sure that people only contact phone support if they really need it.
Lyft Phone Support Is There When You Need It
We hope this guide has cleared up any questions you have about the Lyft phone number.
While it’s annoying that Lyft doesn’t have a direct phone number, they still do offer ways to speak with a real person when you need to.
And for all other situations, they have plenty of other support contact methods.
Happy Lyft riding!