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Reality Check: Is Traveluro Legit or Just Hype

Are you struggling to know whether Traveluro is a trustworthy travel agency to use for booking affordable hotel rooms and airline tickets for your next vacation?

You’re not alone. Many people struggle with making sure that this website is reliable. We all want the best prices for our travel needs, but you shouldn’t do it without enough verification.

Luckily, it’s easily done!

Is Traveluro legit? If that’s a question on your mind, you’re in the right place.

This article provides a comprehensive overview of Traveluro, how it works, and whether it’s legit. It also lists different customer opinions from various sources.

What Is Traveluro?

Traveluro is a booking website that offers competitive hotel prices. It’s a one-stop shop that allows you to book flights and hotels, or even rent cars.

screenshot of the Traveluro homepage - header graphic for the "is Traveluro legit" post on gigworker.com

That way, you save time and money as it allows you to compare prices and plan a trip according to your budget. With Traveluro, you don’t need to spend hours looking for the best deals online.

This website is owned by Holisto LTD, a travel agency in Israel since 2015. Hoslisto is an umbrella company for another cheap booking website called Splitty Travel.

How Does Traveluro Work?

Traveluro is a third-party agency that acts as an intermediary between the traveler and the hotel or airline, etc. It collects your payment and books the hotel for you without charging you any extra booking fees.

That means you don’t pay directly to the hotel or airline. When you book a hotel room via Traveluro, you have a contract with the site, not the hotel. This contract makes Traveluro the go-to entity in case of a dispute.

This website is ideal for those who travel on a budget. It promises the best price guarantee. If you find a cheaper price listed elsewhere, Traveluro pays you the difference.

Why Is Traveluro Cheap?

Travelers dream of saving money or even getting paid to travel. That doesn’t mean they should take high risks, so asking how Traveluro can get such discount rates is a good start.

One theory states that Traveluro can offer lower prices because it belongs to a larger entity, Holisto LTD. That way, it can access discounted rates for rooms in major hotels worldwide.

Another idea is that Traveluro buys bulk deals in advance, which gives them cheaper rates. Then, it sells those reservations over time for slightly higher prices. That way, it makes a profit while the prices are still less than the regular rates.

Common Questions to Understand

Are you having trouble planning your vacation? Check out these common questions that can give you a better idea of how to find affordable prices for all your travel needs.

This section shows you where Traveluro stands within the market and gives you more common alternatives:

What Is the Best Online Travel Company?

There are plenty of online travel companies that offer reliable services and affordable prices, but Traveluro isn’t one of the top five:

  • Booking.com: the world’s largest booking website. It allows customers to book discounted hotel rooms, flights, and even rental cars. This website covers more than 200 countries in 40 different languages.
  • Agoda: offers a simple interface for comparing hotel prices and booking online. It allows free cancellation within 24 hours of your hotel reservation. Agoda has 24-hour customer service in 38 different languages.
  • Lastminute.com: specializes in all-inclusive vacations and flight-hotel package deals. You can even choose a day trip with entertainment options, such as theatrical shows. If you’re a last-minute planner, this website offers last-minute flash sales.
  • Expedia: the parent company for Trivago and Hotels.com. It’s been in the booking business since the 90s, offering luxury travel options in 70 countries. It also features solid customer support in 35 different languages.
  • Hotwire: established in 2000, this online travel agency offers affordable deals for those on a budget. It also offers last-minute deals on comprehensive travel bundles. You can even book “secret deals”, or adventure trips you know little about.

What Is the Most Used Travel Website?

According to online ratings, Booking.com is the most used travel website. After it on the list come Tripadvisor, Airbnb, Expedia, and Agoda.

That aligns with the reviews that put Booking.com on top of the list of top five online travel agencies.

Is Traveluro Legit?

Traveluro is legit from a business standpoint. Although it’s a legal part of  Holisto LTD, it raises several red flags.

Some would say that Traveluro isn’t a 100% legit travel agency, as it doesn’t honor all the deals it offers. Here’s a list of some red flags that Traveluro raises.

  • No About Us page: Traveluro’s website doesn’t feature an “about us” section. It only mentions in the footer that it belongs to Holisto LTD. One would expect a thorough “about us” page in any online business intended to build trust with potential customers.
  • Prices are too good to be true: Traveluro offers cheap hotel rates that may reach about 80% less than the regular price. That might seem like a scam though these prices are always honored.
  • No news: No news article or even Facebook post mention Traveluro. Even a Google search won’t get much about the company. With such a lack of transparency, Traveluro doesn’t seem legit.

Is Traveluro Reliable?

According to customers, Traveluro isn’t always reliable. Traveluro is a middleman between you and the hotel.

This means that it has to meddle in case any issue arises, which makes solving the problem a bit of a hassle.

There are several incidents in which travelers couldn’t get their reservations honored. That can be because:

  • Traveluro didn’t pay for the entire vacation.
  • Traveluro didn’t confirm the reservation.
  • Traveluro canceled the booking last minute.

That’s why, you should use a high-end credit card for any transaction on this website to ensure you get your money back if any problem happens.

Is Traveluro Safe?

Traveluro can be safe if everything goes fine.

Using Traveluro can sometimes be risky. Traveluro is a mediator between you and the hotel, so it doesn’t offer much flexibility when it comes to cancelation or modification.

The website’s cancelation policy demonstrates the different types of plans you can get. Unfortunately, most of the deals on Taveluro are non-refundable.

Traveluro can also be unsafe as it cancels reservations, and you have to go through the hassle of contacting your bank or credit card company to get your money back.

What Are Users Saying About Traveluro?

To better answer the question of whether Traveluro is legit, we’ll look into real customer reviews. They may reveal important aspects of the company.

What’s interesting here is that Traveluro reviews seem highly inconsistent and somehow contradictory.

For example, while some had great experiences with customer support and cancelation, others complain about them.

What Sitejapper Reviewers Liked About Traveluro

Some reviewers on Sitejapper have given positive feedback about Traveluro, saying:

  • Super cheap: the website offers hotel rooms at a rate much cheaper than expected. Some customers even mention that they’ve saved around $400 on their hotel rooms alone.
  • Smooth service: several reviewers mention that they were worried about using the website, but it all went smoother than expected.
  • Caring Employees: more than one review state that some representatives from the customer support team were helpful. They even mention employees by name, calling them the reason to use Traveluro again.

What Trustpilot Reviewers Liked About Traveluro

Trustpilot reviewers have left several positive comments about Traveluro, such as:

  • Flexibility: some customers claim that Traveluro is flexible with cancellations and modifications even after the deadlines. They mention receiving a full refund after canceling reservations.
  • Best prices: Traveluro offers the best prices in the market. Some customers express their surprise by the discount rates even for last-minute deals.
  • Helpful customer service: several users are satisfied with some customer service representatives who could keep calm even when the customers are nervous. They mention how these specific agents work hard to find solutions for their problems.

What Trustindex Reviewers Liked About Traveluro

According to Trustindex reviews, Traveluro can be trusted because:

  • Full refund: when flights get canceled at the last minute, the customers receive a full refund. Although reviewers were worried because of the cancelation policy, they got their money back when their flights were canceled due to weather conditions.
  • Money saver: Booking your hotel on Traveluro saves you money and effort. Reviewers report saving tons of money with the site’s cheap rates.
  • Reservations confirmed: reviewers reported that they called their hotels to check the reservations, and they were confirmed. They even got the same rooms they paid for.

Why Are People Worried About Using Traveluro?

Despite the positive reviews some customers have left about Traveluro, there are plenty of concerns online due to negative previous experiences with the website.

Here are some:

What Sitejapper Reviewers Worried About Traveluro

Sitejapper’s reviewers give Traveluro a total of 1.4 stars for these reasons:

  • Bait and Switch: Traveluro will bait you by a great price for a grand hotel, only to discover upon arrival that it has switched your reservations to one of its cheaper partner hotels.
  • Inaccurate hotel information: several reviews state that the hotel information, such as address and phone number, posted on Traveluro isn’t accurate. Some customers ended up booking hotel rooms in the wrong state because the website lists the wrong hotel address.
  • Misleading prices: despite claiming to offer the best price, Traveluro, sometimes, charges more than the actual hotel rate. There were several incidents where the site listed a price and then charged about double that price after adding taxes or for booking last minute. You don’t necessarily pay what you see on the website.

What Trustpilot Reviewers Worried About Traveluro

Reviewers on Trustpilot discussed some of their negative experiences with Traveluro, saying:

  • Unclear correspondence: it seems that the customer service agents don’t know English well. Some customers noted that the grammar and spelling mistakes in their emails have made communication a lot harder than it should be.
  • Not paid in full: some reviewers complained that Traveluro didn’t pay for their hotel stay in full. For instance, more than some customers found out that they were only booked for a day while they paid for two or three.
  • Potential scam: one of the main concerns is that Traveluro doesn’t help you much once it receives your payment. Customers believe the website may be a scam because it doesn’t offer any refund in cases of emergency and hardly replies to complaints.

What Trustindex Reviewers Worried About Traveluro

Many consumers on Trustindex left some negative reviews about Traveluro, including:

  • Credit card declined: several reviewers narrate their experiences, saying that they were surprised upon arriving at the hotel that Traveluro had booked their rooms with a declined credit card and that they had to pay for the room again if they wanted to continue with their plans.
  • Reservations at a different hotel: several customers mention finding their reservations in another hotel that is somehow close to the one they’ve chosen originally. One customer even mentions getting a shared room despite paying for a private one.
  • Wrong confirmation number: Traveluro seems to send wrong confirmation numbers to its customers. One reviewer mentions getting three different confirmation numbers, none of which is correct.

Traveluro Quality & Guarantees

Based on customer reviews, Traveluro doesn’t offer any guarantees to its users. Its services are highly inconsistent, leaving much of the experience to chance.

Cancelation Policy

Traveluro has a rigid cancelation policy that doesn’t allow modifications or cancelations under any circumstances.

The problem is that even when there are mistakes or emergencies, it won’t refund your money.

Quality Control

Another issue happens when Traveluro doesn’t honor reservations. Some users arrived at their destination to find that their reservations weren’t paid in full or even confirmed.

Nothing ensures the quality of the service provided by this travel agency.

Traveluro Customer Service

The reviews about Traveluro’s customer service team aren’t consistent, but the bottom line is that some agents are more helpful than others. Interestingly, some users thank agents by name for resolving their issues.

According to some users, you may pay an extra fee of about $4.99 for a VIP customer support service. Unfortunately, that service still isn’t the best.

Does Traveluro Offer Customer Service?

Traveluro claims to offer 24/7 customer support, but that option isn’t always available. Many users state that they couldn’t get hold of anyone from the customer support team.

Here are some of the problems faced with customer support:

  • The phone rings without an answer
  • Poor English that hinders communication
  • Helpless agents who can’t or aren’t willing to help
  • Rude agents
  • Even the VIP service doesn’t work

This doesn’t mean that Traveluro’s customer support won’t help in any way. Customer service agents usually reply when contacted although it might take some time.

Some users state that they were assisted by certain representatives. Several even praised the calmness of some agents.

What Customer Service Options Are Available?

Traveluro allows you to contact customer service via email or phone from within the US. Customer service agents, typically, reply faster via email.

Conclusion: Is Traveluro Legit?

Traveluro is a legit company that’s not intended as a scam, but it raises several red flags. While some reservations go super smoothly, others get stuck and give the worst experiences to users.

Traveluro’s customer support isn’t the strongest. When you can get hold of someone to help, he/she won’t be very supportive. That’s partially because of the no-cancelation policy that makes most bookings through Traveluro non-refundable.

Another problem is that you can’t change anything in your plans although sometimes Traveluro alters them without your consent. Some users found themselves booked in hotels different from the ones they chose in the first place.

We don’t say avoid this travel agency altogether, but perhaps be extra cautious when dealing with them. Right after booking, call the hotel to ask for confirmation and take matters into your own hands.

Similar Gigs to Research

Are you wondering about other travel websites, check out these similar gigs:

  • Is Hopper Legit?: Hopper is a popular mobile app that allows you to book flights and hotels, but can you trust it?
  • Is Trip.com Legit?: Should you trust Trip.com for your vacation reservations?
  • Is SnapTravel Legit?: Have you heard contradicting opinions about Snap Travel? Check out if it’s legit.

Wrapping Up

Is Traveluro legit?

From a business standpoint, it is!

The problem is with its reliability and safety. Traveluro is safe if everything works well. In some cases, that doesn’t happen.

You should do some research before booking your flight or hotel stay online. Scammers are everywhere.

That’s why we tried to provide you with the most comprehensive overview of  Traveluro based on the prior experiences of real customers.

Please, feel free to give us your feedback in the comments section. If you like the article, don’t forget to share it to benefit others.

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