Is Kicks Crew Legit? Evaluating the Online Shoe Store

We all know how expensive athletic footwear and apparel can be. For example, it can cost an arm and a leg just to buy a pair of shoes from a brand like Adidas or Nike.

Because of that, people are always on the lookout for new deals. They’ll scour the internet in search of a discounted pair of shoes.

That’s when they stumble onto Kicks Crew. It’s an e-commerce website that specializes in athletic footwear, apparel, and accessories.

This store offers authentic sneakers from different brands at a variety of price points. For that reason, some people can question the legitimacy of the online store.

So, at this point, you may be asking, is Kicks Crew legit? If that’s the case, then we can help you out.

In this article, we’ll walk you through everything you need to know about the website.

We’ll also cover the quality of its service and what it can offer you.

What Is Kicks Crew?

Kicks Crew is an online athletic footwear and apparel store that launched in 2021. Since then, the company has sold countless shoes to customers all over the globe.

The website offers sneakers from some of the world’s most popular brands. These include:

• Air Jordan
• Nike
• Yeezy
• Adidas
• New Balance
• Converse
• ASICS
• Puma
• UGG
• Alexander McQueen

These are just some of the brands available in the store. Plus, the company is always on the lookout for new partnerships.

Because of that, its catalog is constantly updated with the latest designs.

Kicks Crew aims to remind all customers that there’s a pair of sneakers that’s perfect for them. Regardless of the price, brand, style, size, and function, you should be able to find something you like.

Today, the website offers over 400,000 unique branded sneakers and it ships worldwide.

How Does Kicks Crew Work?

The first thing you have to do to use Kicks Crew is to register for a new account. Visit the Sign-up page and enter your name and email.

Once you’re done with that step, you’ll move to the homepage. There, you’ll get to browse through the thousands of sneaker designs on the website.

At the top of the page, you’ll find a list of Kicks Crew partners. So, if you know what brand you want to shop, you can use this toolbar to make your life easier.

Yet, if you’re new to athletic wear, you can choose to shop by category. To do that, enter the name of the item you’re looking for on the search page.

You can enter queries like basketball shoes or tennis footwear. This will redirect you to a page with all the products that match your description.

There, you can sort the items according to size, type, price range, and even color. That’ll help you narrow down the options to make choosing one easier.

After that, the company will contact its partnered seller to fulfill the order. Next, the Kicks Crew team will test out every product to ensure that it’s authentic.

Once verification is complete, the online store will ship the items to your doorstep.

Common Questions to Understand

Before we jump into the full review, there are a couple of things you should be aware of. In this section, we’ll answer some of the often-searched questions about Kicks Crew.

This should give you a better understanding of the company and what it can offer you.

Is Kicks Crew a Resale Site?

Kicks Crew prides itself on exclusively offering products that come from authorized retailers. This is in an effort to ensure authenticity.

About 80% of the items on the website come from sellers outside the USA. That includes countries like Japan, Hong Kong, and Taiwan, just to name a few.

Once Kicks Crew receives a product, it’ll go through extensive testing to ensure it’s legitimate.

Unfortunately, that means, this company doesn’t sell any second-hand items. So, if you’re planning on reselling shoes, Kicks Crew isn’t the ideal choice.

How Long Has Kicks Crew Been in Business?

Johnny Mak and Ross Adrian Yip co-founded Kicks Crew in Hong Kong in 2008. At the time, the company operated as a reselling business.

It worked with several direct-to-consumer platforms. These included Amazon, eBay, Tmall, and JD. Over the years, the company grew and expanded its ventures.

By 2021, Kicks Crew launched its own direct-to-consumer website. This allowed the business to cut out the middleman and sell to customers straight away.

Then, after a $6 million investment, the site was able to improve its buying and selling platforms. This brings us to the online store we know and love today.

Is Kicks Crew Legit?

Now, we can finally answer the million-dollar question. Kicks Crew is a legit e-commerce website that caters to thousands of customers each year.

The business ensures that all the products it sells come from trusted sources. Plus, the items have to go through a rigorous screening process.

• Many Years of Operation: The e-commerce website is relatively new. However, the company has been in business for over 13 years. This wouldn’t have been possible if the products advertised were counterfeit. On top of that, it means Kicks Crew was able to build up a fan base and keep it growing over long periods.
• Investors: In 2022, Kicks Crew went through a funding round. During this time, the business was able to raise close to $6 million. The leading investors were Gobi Partners, Pacific Century Group, and Complex China. All of these are major investment companies with great reputations. None of these would invest in Kicks Crew unless it was legitimate.
• Massive Online Presence: Kicks Crew has a massive following on social media. For instance, its Instagram page has over a million fans. This means the company was able to attract these customers through its products. Plus, the buyers enjoyed the website enough to follow Kicks Crew’s journey.
• Famous Spokesperson: Over the years, Kicks Crew has partnered with several celebrities. The latest collaboration is with Damian Lillard. That means even professional basketball players are willing to work with Kicks Crew. This could only be the case if the company is legitimate.

Is Kicks Crew Reliable?

There are two ways to answer this question. If you’re talking about the quality of products, then the website is definitely reliable.

All the items are genuine, with a stamp of authentication by a team of experts. So, when you buy sneakers, you can sleep soundly at night knowing that you’ll get the real deal.

Other than that, you can count on Kicks Crew to provide branded shoes at discounted prices. Typically, most items on the site are slightly more affordable than anywhere else.

However, there are a few issues with the company. Kicks Crew seems to struggle with shipping out items.

That means products can arrive late, sometimes even by a couple of weeks. So, in that respect, the company isn’t the most reliable.

Is Kicks Crew Safe?

With Kicks Crew, you can ensure your privacy. The e-commerce website has a secure page for all financial transactions.

Because of that, the chances of your information leaking are minimal. On top of that, the company ensures that you get the product you asked for.

Even if it’s a bit late, you’ll always get your money’s worth.

Besides that, if you’re not satisfied with the product, you can contact customer support. They should be able to help you out and work with you to find an acceptable solution.

Finally, Kicks Crew offers a seven-day return policy. You can send back any items you’re not happy with.

Although, you’ll need to pay a return handling fee. This is usually about 15% of the original transaction value.

What Are Users Saying About Kicks Crew?

Now that you have a little background information on the company, we can move on. In this section, we’ll discuss some of the aspects of Kicks Crew that users enjoy.

We’ll cover real customer experiences with the business.

What Trustpilot Reviewers Liked About Kicks Crew

Trustpilot is one of the best platforms for customer reviews. People from all over the world can log on and share their experiences with any business.

• Helpful Customer Support: Many users praise the customer support department. They’re able to answer almost any question in a flash. On top of that, they’ll walk you through the company policies to ensure that you know your rights. Even when a customer makes a mistake filling out the shipping forms, the team can help them fix the issue.
• Wide-Range of Shoe Sizes: If you have large feet, you know the struggle of finding a pair of shoes that fits. Luckily, this shouldn’t be a problem with Kicks Crew. Several customers have boasted about finding their size on the website. Plus, they praise Kicks Crew’s size matching.
• Out-of-Stock Designs: Most designer shoes are in incredibly high demand. Customers want to get their hands on the latest designs. Because of this, you’ll find that many colors and sizes are usually out of stock. Thankfully, Kicks Crew will be able to help you find the particular pair of shoes that you’re looking for.

What Social Media Users Liked About Kicks Crew 

If you want the scoop on any business, it’s a good idea to check their social media presence. There, you’ll find reviews from countless customers around the world.

• Updated Designs: Kicks Crew offers some of the newest designs in the world. So, many customers raved about finding sneakers even before they were out on the market.
• Pristine Condition: All of Kicks Crew’s shoes arrive to customers in perfect condition. The company takes extra precautions to ensure that the items are safe in transit. That’s why most customers will order multiple times from the site.
• Vintage Selection: Finding vintage shoes can be a tough chore. Luckily, Kicks Crew has a massive selection. A few clients have been able to find shoes that they spent years looking for.

Why Are People Worried About Using Kicks Crew?

Even though Kicks Crew has many advantages, there are also a few drawbacks to using the service. In this section, we’ll cover some of the issues that clients had with the business.  

What Trustpilot Reviewers Worried About

Here are some of the negative comments that clients left on Trustpilot.

• Shipping Delays: A large number of clients have an issue with Kicks Crew’s shipping. Most of the products arrive much later than advertised.
• High Cancelation Fee: A few customers complained about the high cancellation fees. They weren’t happy that they had to pay hundreds of dollars for shoes they won’t use. On top of that, Kicks Crew may take a while to refund you.
• Size Exchange: Kicks Crew allows you to exchange sizes if your shoes don’t fit. Although, the process is quite lengthy. You may have to wait a few weeks to get the correct size. On top of that, you may have to pay additional charges.

What Social Media Users Worried About

There are a few other issues that social media users noticed.

• Inaccurate Shipping Tracker: When you order an item, Kicks Crew will give you a tracking link. This will allow you to see where your shoes are at any given moment. Yet several clients had an issue with the tracker. They say that it doesn’t show the accurate location or delivery time.
• Sudden Order Cancellations: Kicks Crew can sometimes cancel orders out of the blue. This happens if the company can’t find the items you ordered in stock. You’ll receive an email a few days after your purchase that the order won’t arrive.
• High Shipping Cost: Depending on where you live in the world, shipping costs can be high. Kicks Crew charges a lot to deliver the shoes to your doorstep. Some clients even complained that they paid more for the shipping than the shoes.

Kicks Crew Quality & Guarantees

Kicks Crew has many precautions to ensure all products are 100% original. For starters, the company has an in-house team of experts.

These agents will check each product more than once to guarantee that the items are original. They’ll check for dents, tears, and stains, among other factors.

The experts will even examine the shoe laces to verify that they’re in excellent condition.

Then, they’ll tag each pair of authentic sneakers with an RFID zip tie. This will discuss all the details you need to know about the shoes. That includes:

• Purchase date
• Price model
• Sizing
• Color

That way, clients can check the authenticity of the shoes themselves.

Moving on, if you’re not happy with the shoes, you can return them. Although, you’ll need to pay a handling fee.

Does Kicks Crew Offer Customer Service?

One of the most crucial aspects of any business is the customer service department. The company should make sure that clients can reach out with questions and concerns.

Fortunately, Kicks Crew has an exceptional customer support team. It has a large number of agents that can help you resolve issues.  

What Customer Service Options Are Available?

The only way to contact the customer service team is through an email service. Sadly, that means that the response time is a little long.

You may have to wait up to a week before you hear back from the support department.

Frequently Asked Questions

Similar Gigs to Check Out

If you liked our review of Kicks Crew, there are plenty of other businesses to check out. In this section, we’ll cover similar ventures that may interest you.

• Is StockX Legit?: If you’re in the market for second-hand shoes, this may be the perfect business for you. They offer sneakers, streetwear, and even accessories.
• Is Poshmark Legit?: If you want to sell your old clothes, Poshmark can help you out. Plus, you can shop for home decor on this website.
• Is Stadium Goods Legit?: If premium sneakers are more your speed, you’re in luck. Stadium Goods offer the latest designs at competitive prices.

Wrapping Up

Is Kicks Crew legit? This business has sold thousands of shoes to countless clients around the globe.

On top of that, it’s been in the sneaker industry for over 13 years. In that time, the company has managed to build quite a stellar reputation for itself.

Plus, Kicks Crew has had many celebrities endorse their business. However, many clients complained about the shipping and return policies.

Did you find our guide on Kicks Crew helpful? Be sure to let us know in the comments and don’t forget to share the article with your friends.