Food delivery has grown in popularity over the last decade, and not just because we’ve gotten busier.
Food delivery has also gotten easier.
No longer do we have to call the restaurant and wait on hold for someone to be available to take our order.
We don’t have to try to remember exactly when we placed the order and calculate how much longer it’ll be until our food gets to our door.
Companies like Grubhub have taken the hard parts of the process and made them simple and easy for us to manage.
If you’re thinking you should get Grubhub and are curious about special deals, keep reading.
This article will walk you through everything you need to know about using Grubhub for the first time, including what Grubhub is, how to place your first order, the types of special offers Grubhub has (including free delivery!), and the most frequently asked questions and answers new Grubhub users have.
What Is Grubhub?
Grubhub was one of the first online and mobile food ordering and delivery services in the United States.
It connects thousands of hungry diners to local takeout restaurants every day.
While most major cities have homegrown food delivery service options, Grubhub isn’t just any food delivery service.
Grubhub is the biggest food delivery service in the United States thanks to having merged with Seamless in 2013 and purchasing up other brands.
Grubhub Inc. brands include Grubhub, Seamless, MenuPages, AllMenus, OrderUp, Delivered Dish, Restaurants on the Run, Eat24, LAbite, and DiningIn.
Diners can order from over 105,000 local restaurants in over 2,000 cities in the United States and London by using Grubhub’s website and mobile apps.
How to Place Your Grubhub First Order
To place your first order with Grubhub, go to Grubhub.com or download and open the Apple or Android Grubhub app.
Enter your delivery address to search for nearby restaurants.
This example will use an address on the Upper West Side of New York City.
Browse the local restaurants that offer delivery to your address and choose one that appeals to you right now.
Select your food items from your chosen restaurant menu and add them to your cart.
Click on “Proceed to Checkout” when you’re all done picking out your food.
If you’re not already logged in, Grubhub will show you a popup to help you create an account.
You can create an account using your email address or by connecting your Facebook or Google accounts.
If you already have an account, you can sign in by tapping the blue “Sign in” text below the buttons.
If you choose to enter your email address, you’ll be prompted to create a password for your Grubhub account.
If you prefer to connect your Facebook or Google accounts to Grubhub, you’ll be able to skip the step of creating a new password.
You’ll now be taken to the Checkout.
Confirm that your order total and details look right and that your address is correct.
Enter your phone number and add a payment method.
Scroll down to add a tip for your driver and select “Add a promo code.”
A new section will pop up.
This is where you should enter your Grubhub promo code or Grubhub referral code.
Be sure to use one that is specific to new diners as some of the best coupon codes are only available for savings off your first order.
If you don’t already have a Grubhub coupon code to use, keep reading.
Free Delivery and More Coupons
Grubhub often has promo codes available for free delivery or discounts (both percentage and a flat amount off your order) for your Grubhub orders.
As a new user, your best discount code option is a referral code, which is usually for a flat amount off your first order.
You can ask your friends and family for a referral code or you can use ours: Click here for our referral code.
Once you’ve clicked that link, just go through the sign-up and ordering process as described above and the code will automatically be applied.
The code is currently good for $12 off your first-time food order of $15 or more and could change at any point.
The $12 discount in this case only applies to food items.
You will still be responsible for paying any taxes, fees, and tips.
If you’re interested in free delivery or additional coupon codes for your next orders, check out our article which lists additional coupon codes for new and existing Grubhub users.
Frequently Asked Questions
While Grubhub is one of the easiest ways to get delicious food from your favorite restaurants delivered to your door, you may still have a few questions about the process.
We’ve answered the most commonly asked questions below.
How Much Does Grubhub Cost?
While the Grubhub app itself doesn’t cost anything to use as a customer, there are some fees attached to your order.
Many local restaurants on Grubhub charge a delivery fee to help offset the cost of takeout containers, utensils, and sauces and to pay the hourly wage of their delivery people.
While most delivery fees tend to be less than $7, they can range from $1 all the way up to $10.
Many restaurants also have a minimum order requirement that you have to meet to have your food delivered.
Some minimums are as low as $5 but others can go as high as $30.
Delivery fees, tax, and tip do not count towards your order minimum so if you’re only planning to order a snack, your restaurant options may be limited.
You’ll also be expected to tip your delivery driver for bringing you your food.
Delivery fees do not go to delivery drivers, so tips are an important part of their income.
How Can I Pay for My Grubhub Order?
Grubhub accepts a range of payment options including cash, your credit card, Apple Pay (if you’re on an Apple device), PayPal, Venmo, and Amex Checkout.
Grubhub also offers Grubhub gift cards which you can use to pay for your Grubhub food delivery orders.
How Can I Contact Customer Service?
If you need to contact customer support, you can do so by submitting a form here or by calling 1 (877) 585-1085.
There is currently no way to contact customer support through the Grubhub app, but you can try messaging them on their social media platforms.
If you’d like to learn more, check out this article about contacting Grubhub’s customer support.
The Grubhub App vs Grubhub.com
While Grubhub.com is easy to navigate and a comfortable starting point for many Grubhub users, most switch to the Grubhub app over time, simply due to the convenience of being able to order food on the go.
Grubhub sometimes offers a discount on first app orders or deals that are only applicable to app purchases.
If you’re interested in additional discounts as an existing Grubhub user, downloading and ordering in the mobile app could save you some money here and there.
What Kind of Food Does Grubhub Deliver?
Grubhub offers a range of food options.
Basically, if your local restaurants make that cuisine, Grubhub probably delivers it.
Some of the most popular delivery cuisines on Grubhub are Mexican, Thai, Italian, and Chinese.
Grubhub also delivers food from chain restaurants like Taco Bell and Arby’s.
Grubhub Makes Your Dinner Easy
Whether you’re considering Grubhub because you hate cooking or just need dinner to be a little easier, now is a great time to give it a try.
The discounts for new users are substantial and there are plenty of promo codes for existing users, so your savings don’t have to stop just because you’ve placed your first order.
So give Grubhub a try this week.
You can skip the process of waiting until you can call your local restaurant and just enjoy the food when it shows up.
If you choose to pay by credit card, the entire process can be seamless and digital.
The only part of the process you’ll have to really be engaged in is eating all that delicious, hot food from your favorite restaurant.