Lyft users sometimes experience issues and need to contact the company. It’s essential to get in contact with customer service to be able to dispute payments, notify the team of found items, report accidents, or ask general questions.
Being familiar with how to contact Lyft can give both drivers and riders peace of mind that they know what steps to take in the event they need to reach out.
Have you had trouble getting help with your problem? A lot of people have trouble getting in contact with Lyft’s customer service department, so you’re not the only one.
The good news is, that once you know how to contact them, it shouldn’t be too difficult.
More on that farther down the page.
Whatever problem you’re trying to fix, there are ways to contact Lyft, and they’re easier than you think.
Lyft’s Help Center
Lyft has done an excellent job in anticipating customer concerns. In addition to phone support and email support, they have built the Lyft Help Center, located on Lyft.com, that encompasses nearly every topic you might have a question about.
The site is organized in such a way that makes it easy to search for information related to your question or situation. This resource covers just about anything a driver or rider would ask about.
This comprehensive resource covers a myriad of issues from lost and found item recovery to refunds and even how to protect your personal information or property, which is why we recommend you check this first before contacting Lyft.
Hundreds of questions have already been answered in detail by the Lyft team, so it’s likely that if you do contact customer service, they will refer you back to a Help Center page. It saves time to check this first before going through the process to get in touch with Lyft.
This article will touch on some of the most common Lyft questions, but if you have a very specific question that you can’t get the answer to in the Help Center, then feel free to reach out to Lyft’s customer service team via one of the methods below.
Contact Lyft Via Phone
Even though you can’t call Lyft, you can have Lyft call you. While their phone number no longer connects you directly with an agent, you can reach out via the website or the app and have them call you back.
In some cases, this might be easier than trying to track down an actual person to speak with and helps you avoid having to wait on hold.
To schedule a phone call from Lyft, go to the Help section of the Lyft website and fill out an inquiry form with your name, email address, and phone number.
At the bottom of the form, Lyft asks that you pick a category that best fits the nature of your question or situation.
Tap the down arrow on the right-hand side of the tab “What do you need help with?” to see four options to help you identify yourself.
You will notice that there is a forward arrow on the right of each choice that will lead you to the question or issue categories.
After you submit the form, Lyft customer service will get back to you as soon as possible.
Drivers, if you have issues and you can’t find your question in the help section, or you don’t have time to before your next pick-up, there is also a “Call Me” feature in the mobile app that you can use to request a phone call from Lyft.
It is located in the Help Section of the smartphone app, and it’s available 24/7 and in both English and Spanish.
Lyft asks that any riders that use the Call Me button only do so if the question is about a specific ride, and not about any general questions that can be answered in Lyft’s Help Center.
Contact Lyft Via Email
There isn’t a Lyft email that you can use to contact Lyft directly, but you can receive your response in email form.
To get your answer via email, use Lyft help to submit your inquiry or questions. You can find it by clicking the Contact Support button at the bottom of any page in the Help section.
Lyft will respond as quickly as possible to help you with a solution.
Keep in mind, before you submit your question, you might find a quicker way to address your issue in the Help Center search bar.
The search bar is located in the middle of the banner image at the top of the Help page. Use it to browse for your question and find the answer.
Lyft also has an extensive FAQ page that answers most common questions customers have.
Be aware that if you submit a question to Lyft and they’ve already answered it, they will most likely send you the link to that answer in the Help Center.
Save yourself, and the customer support staff time by not asking a question they have already answered in detail on the website.
If you are certain that your question is unique, make sure you make that clear in how you pose the question so that you’re not bumped back to the Help Center in the email response that they send you.
Contact Lyft via Twitter
One of the quickest ways to get a question answered is to tweet Lyft at @AskLyft.
Be sure that if you do so, your question is unique and not among the questions and answers in the Help Center.
Getting the answers you need by tweeting at Lyft is reportedly not only fast, but helpful. It might be your best bet if you need an answer quickly.
Make things easy for Lyft’s Twitter team by direct messaging them initially. This way, you can work through the issue in private and can see if a team member has read your message yet.
Additional information for drivers
If your issue isn’t listed above, see the “Help” tab in your driver app.
If you had an unsafe experience caused by a passenger or a passenger threatened damage to your vehicle or your safety and health, get immediate help by contacting Lyft.
Common Lyft Questions
If you’re a frequent user of Lyft, whether you’re a driver or rider, you’re bound to run into an issue every now and then and need to contact the support team. From emergent matters to inquiring about how something is done, there are many avenues to take to resolve an issue.
Here are a few issues that are commonly asked about:
Can I book a ride without a smartphone?
Did you know that you can book a Lyft without a smartphone? You read that right! You can do it from the convenience of a desktop or laptop computer.
You do, however, need a mobile phone able to receive text messages to get started.
After you’ve placed your ride request, Lyft will send you a confirmation text message.
If you are requesting a ride via desktop or laptop, be sure to keep your mobile phone on and with you because Lyft may send you updates or essential information while you’re waiting for your ride.
How can I request a refund?
You don’t have to call Lyft to get a refund. They make the process easy through the app.
To dispute a payment using the app, tap the menu icon and choose “Ride History” from the available options. Then you select the ride you want to dispute or have refunded, and then scroll all the way to the bottom and select “Get Help.”
A form will appear. Fill it out with an explanation of why you are disputing the ride and why you deserve a refund.
Lyft will contact you by phone or email shortly after to discuss the ride and refund.
How can I report an accident?
In most cases, the rider doesn’t need to report an accident. The driver is required to do that. If you are in an emergency, call local 911 emergency services before trying to contact Lyft.
If for any reason, you do need to contact Lyft about the accident, you will find that option on their website on the Report an Accident page. You can also use this page to report safety incidents, although Lyft drivers usually report these.
Tap the “Contact Safety Team” button on the Report an Accident page to report the accident. Their critical response team is available 24/7 and will get back to you as soon as they can.
Drivers: if you have an accident or encounter a safety issue, use the “Contact Safety Team” button on the Safety Info for Drivers page as soon as possible. As you know, if your rating falls below three stars, you can no longer drive for Lyft.
You may want to beat that rating to the punch by telling Lyft that you experienced an emergency as soon as you can.
How can I request roadside assistance?
Drivers participating in the Accelerate Rewards program can also get roadside assistance by phoning 844-400-1449 for help with fuel, flat tires, battery issues, towing, or if you’re locked out of your car.
If you are a driver in the Express Drive program, do not use the number above or call Allstate. Instead, call Hertz roadside assistance at 800-654-5060 for towing.
Flex drivers can call 833-274-5938.
Both Flex and Express drivers should know that there is a possibility that towing charges may be added to their accounts.
Drivers that aren’t participating in either program but who do have either Allstate or Esurance may have roadside assistance on their insurance policies. If you have Allstate, call your local agent. If you have Esurance, call 877-508-4131.
How do I retrieve a lost item?
You might need to contact Lyft if you think you’ve left something in the car.
If that’s the case, Lyft recommends calling the driver first. That is usually faster, and you might get your item back sooner.
The best way to track down a lost item is to check your Ride History tab, find the driver and either message them or call them.
Both your phone number and the driver’s phone number are protected through a third party calling service. Just call the number provided, and you will be connected with the driver.
If you don’t get a response from the driver within 24 hours, go to Lyft Help and select the “Contact Support” button. Select “Lost and Found” under the “What do you need help with” drop down.
Don’t worry if you left your phone in a Lyft vehicle; you can quickly get it back. Just open a browser on another mobile phone, desktop, or laptop and go to the Lyft Lost and Found page.
Click on “Contact Support” and follow the instructions. You will need to provide them with an alternate phone number where they can reach you.
How much does the item you left in the vehicle matter to you? Be aware that getting the item back might cost you. For one, it’s customary (and the nice thing to do) to tip the driver when he drives back to give you your lost item.
Also, Lyft will charge you up to $15 to pay the driver for his or her time and gas money to bring it to you. If the item is replaceable for under $15, you might want to let it go instead of trying to get it back.
If you want to retrieve the item yourself, you might be able to if your city has a Lyft hub. Check the map of Lyft hubs to see if there is one near you.
Then contact Lyft support to report the item lost and to ask to pick it up. You will need a reference number and your ID to pick up the item.
You can also opt to have Lyft return the item to you through the mail, which can be done by contacting the support team.
If you lost something with sensitive or private information and it’s imperative that it’s returned to you, Lyft recommends that you contact your local law enforcement.
Lyft will assist law enforcement and suggest that you give them this link to help them in the process.
Drivers: if you find an item but are not contacted by Lyft about it, go to your Ride History and look for rides that have Lost Item written next to them. If you don’t see one, contact Lyft, and they will look into it for you.
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While it might be inconvenient that you can’t just pick up the phone and call Lyft, they do provide quick ways to get the answers you need. The alternative would be to have a call center keep you on hold for longer than it would take to find the solution via their Help Center.
It can be more efficient to find the answers to your questions through the processes they have laid out.
The Call Me and Help inquiry features all seem to work fine.
Whether you want to request a refund, track down a lost item, or ask a question, Lyft either has those answers ready for you at a few taps of the phone, or they will respond to you promptly with an email or phone call.