How to Contact Amazon Flex Support

Your full guide to contacting Amazon Flex support. Read about the fastest ways to get a response from Amazon's customer service team.

As an Amazon Flex driver, you know that sometimes there’s no way around it – you have to contact customer support. Even the best drivers have questions they need answered.

Maybe you have a question about a package. Perhaps you’re in need of more information regarding a specific delivery location. Or maybe you’re just new and have a few questions about some of the basics of the job.

Regardless of the reason, when you need to contact support, you have to know the best way to do it.

Keep reading for everything you need to know about driving for Amazon Flex and getting in touch with them when you need to.

What is Amazon Flex?

Amazon Flex is the delivery service from – you guessed it – Amazon. Amazon hires drivers to deliver packages.

Those packages go directly to customers who purchase through the Amazon Prime Now service.

So what makes it different than other delivery services? If you order items from Prime Now, you are guaranteed delivery in an hour.

It offers much of the same appeal as driving for a rideshare service. But you can drive alone and not have to be responsible for driving passengers from place to place.

How Do I Contact Amazon Flex?

Depending on your situation and what your question is, there are several ways you can contact Amazon Flex support. Also, customers have different ways to contact Amazon Flex than drivers do.

Contact Amazon Flex by phone


As an Amazon Flex driver, there will be times when you need to contact the company for customer service support. And when the time is of the essence, you’ll want to do so as quickly and efficiently as possible.

As a driver for Amazon Flex, there may be times when you have a question about a pick-up or a delivery. When those situations arise, call 1-877-472-7562. Don’t want to pick up your phone and place a call? That’s okay – you don’t have to.

You can also contact Amazon Flex support from directly within the app. This is the best way to get immediate help.

So if you’re in the process of making a delivery and need immediate assistance, use the customer support option in the Amazon Flex app. By calling the Amazon Flex support team, you’ll be able to resolve most issues immediately.

The support agent can see where you are at that precise moment. They can also see the specific delivery that you’re making in real-time.

There are a variety of ways that the support team may instruct you to resolve a delivery issue. In some cases, they may try to give you directions to the drop-off address.

At other times they may listen in on your call for a minute or so only to tell you that the package is undeliverable. Sometimes they will instruct you to return it to the distribution center or original pick-up location.

Any time that you’re picking up or dropping off a package, and it won’t scan into the app, contact driver support. A simple call should resolve your problem with ease and have you on your way.

So whether you have a question about a package pick-up or an issue about the package itself, try emailing the support team.

Can’t find the delivery location? The support team is always available through email to help you resolve your issue.

Trying to make a delivery in a secured facility or a gated community can be tricky. If you aren’t able to access the delivery location, contact Amazon Flex support to help you out.

In some cases, they may be able to give you an access code to make the final delivery. And if they can’t, they’ll instruct you to mark the package as undeliverable.


If you’re an Amazon Flex customer anxiously awaiting a package, there’s one phone number you need to know. Call 1-877-212-6150 to reach customer support regarding a pending order or pending delivery.

The Amazon Flex support team is great when it comes to dealing with immediate issues regarding package deliveries. They’re also pretty good about dealing with issues and problems regarding the app.

Contact Amazon Flex by email

Regardless if you’re a customer or driver, if you don’t want to place a phone call or contact support from within the app, you can email the support team at Emailing the support team is the ideal way to contact the help team if you have a non-urgent question.

If you have an unusual situation that requires a lengthy explanation, emailing the support staff is your best bet.

That way, you can review the email at your convenience without having to take the time out of your day to chat with customer support.

How to Appeal Issues and Deactivation

As a Flex driver, you might run into a situation where you need to appeal a decision with Amazon Flex. If that situation arises, your best defense is to have solid records of every email and call you made.

Keep notes. Save emails. With the proper documentation, you’ll be armed with the necessary information to tell your side of the story if a problem arises.

What issues are we referring to? There are several.

1. Amazon Flex can hold you accountable if you return too many packages from the original fulfillment center. Drivers are encouraged to use their best judgment when leaving a package. If the location doesn’t seem safe, it’s your call as the driver to decide if you should deliver the package or not.

But for every package that’s not delivered, you can expect that there will be a complaint from a customer. If customers want their packages dropped off at their door, you have to assume that they think it’s safe to do so. So if you disagree and deem a house or block or neighborhood unsafe, you can be sure that customers are going to complain.

2. Another cause for complaints is mixed up packages. Customers get notices when their packages are delivered. So if they see that the package has been delivered, but it’s not on their doorstep, you can be sure you’ll hear a complaint. On the flip side, honest customers who receive the wrong packages are just as likely to complain.

Multiple complaints can result in the deactivation of your account, but you will have the opportunity to file an appeal.

If you receive an email that your account has been deactivated, reply to that email asking for more information and more details. This can be a lengthy process, but if you’ve maintained a habit of good record keeping, you might be able to resolve the issue rather quickly.

Keep in mind that you can have the best records ever and not be able to reinstate your account. But without those records, you won’t be able to make any headway at all.

But don’t give up altogether – in some cases, even if your account is deactivated, you might be able to rejoin Amazon Flex.

Making the Most of the Amazon Flex App

Most Amazon Flex drivers and users don’t make the most of the help section in the Flex app.

It’s an underutilized tool that makes it easy for both drivers and customers to access FAQs and contact Amazon for additional help.

It’s important to note that you can request help through the app as well. It’s also an excellent way for drivers to leave feedback about what they think about the program and the app as a whole. It also is where complaints about undelivered packages, damaged packages, or inadequate service are filed.

Some drivers are reluctant to leave negative feedback in fear that they might lose their gig. But the truth is, honest feedback is the best way for Amazon to address issues and make the system better.

Amazon can do a lot of things, but they can’t read your mind. Without customer, client, and contractor feedback, you can’t expect them to be able to remedy an unfortunate situation.

Be honest in your reviews. Contact support when an issue arises. Be forthcoming with them, and they’re likely to return the favor.

Amazon is looking to take control of the home-delivery and on-demand market. They rely on customer feedback. But they also rely on their employees and contractors to be honest about the logistical issues that arise on a daily basis.

You can leave detailed feedback about what is right and what is wrong with the system. You can comment on the program as a whole.

The point is, honest reviews make Amazon work harder and strive to improve the experience for both drivers and customers.

How Can I Sign Up to Drive?

Interested in signing up and driving for Amazon Flex? You can get the process started right now if you’re ready.

Read our full guide on how to become an Amazon Flex Driver, or check out the abridged version below.

Drive for Amazon Flex

Make sure Amazon Flex is available in your city

The first step is to make sure that Amazon Flex is available in your city.

Currently, the service is available in 50 cities. But the demand for the service continues to grow, so it’s likely that it will become available in more places over the next few months or years.

But establishing that the service is available in your city is only the first step.

You then need to make sure you meet the qualifications to apply. To apply as an Amazon Flex driver, you need to be over 21 years old and have a valid driver’s license.

Amazon Flex delivery requirements

  • You need to have a working smartphone so that you can access the app
  • When it comes to your vehicle, it must be a four-door sedan or larger
  • If you have a truck, you need to have an enclosed bed

If you meet all of the requirements, you can apply to drive for Amazon Flex.

Amazon Flex driver signup process

To start the process, download the app on your phone. Fill out an application. Amazon will let you know when opportunities become available. And once you’re approved as an Amazon Flex driver, you can start making money.

Why Work for Amazon Flex?

Amazon Flex BenefitsWorking for Amazon Flex offers incredible flexibility, as well as the opportunity to be your own boss. You can set your own hours. You can decide what days and what times you want to drive.

You can create a work schedule that balances a full-time job or affords you time to pursue your own passions or other interests. It’s a great way to make great money on your own terms.

The work itself it easy – log into the app, see where packages need to be picked up, pick them up, and deliver them to the order address.

The process is simple – and you can make a decent amount of money, especially if you put in more than a few hours per week. But before you can get the gig, you have to make sure that the service is available in your area.

You need to meet all of the qualifications and have the right type of vehicle. And as a driver, there will undoubtedly be times when you need to contact Amazon Flex.

You can call them. You can reach them through the app. You can email them. It all depends on how urgently you need a question answered or an issue resolved.

If you have a request that can wait a day or so, email the support team. If you need immediate assistance, call them or contact them through the app. You may not always like their response or solution to your issue.

But when you’re in a bind and can’t deliver your package, it’s best to go with the advice of what support says.

Ready to be your own boss? Ready to make some extra money?

Download the Amazon Flex app today, and you’ll be putting more money in your pocket in no time.

Amazon Flex FAQs

Do I sign into my Amazon Flex account with my Amazon account?

When you sign up for Amazon Flex, you can either use your existing Amazon account or create a new one just for Amazon Flex.

How do I update my password on my account?

Follow these steps to change your password:

  1. Sign into
  2. Click or tap “Your Account” >> “Login & security”
  3. Next to “Password” click or tap “Edit”
  4. Enter your current password and new password and click or tap “Save changes”

How long will my background check take?

Typically, all background checks take anywhere from two to five business days. If you have questions about the background check, feel free to reach out to Accurate Background at 800-216-8024.

How do I pick up a delivery block?

There are two ways to do this:

  1. Open the Amazon Flex app and go to “Calendar” to update your availability. From then on, you should only receive emails about delivery blocks that are within the time frame you set. You must accept or decline those offers before they expire.
  2. In the app, tap “Check for available blocks” to see what is currently available. These offers are open to any Amazon Flex driver and may be live up to 24 hours before the block start time.

How do I know if I’ve been confirmed for a delivery block?

After you accept an offer, you will receive a confirmation message at the top of the app. To view your delivery blocks, tap “Calendar” within the app. The orange dots indicate you have a confirmed delivery block on that date.

How many deliveries do I need to make to stay eligible for Amazon Flex?

There is no minimum number of deliveries you need to make. You can make as many or as few deliveries as you would like.

Whether you drive once in a while or drive for multiple shifts each week, things are sure to go awry at some point or another. As a driver, there will undoubtedly be times when you need to contact Amazon Flex support.

You might experience an issue with a pick-up. You might encounter a problem on a delivery route. In some cases, you might not be able to reach or locate the delivery address.

At other times, you might not be able to access the home or apartment of the recipient of the delivery you’re making. Whatever the situation may be, when a problem arises you need to know how to contact Amazon Flex Support.

You can call them. You can reach them through the app. You can email them. It all depends on how urgently you need a question answered or an issue resolved.

But when you’re in a bind and can’t deliver your package, it’s best to go with the advice of what support says.

If you have a request that can wait a day or so, email the support team. If you need immediate assistance, call them or contact them through the app.

Just remember, you may not always like their response or solution to your issue.

Regardless of the scenario or resolution to your problem, keep detailed records. Make notes of your phone calls.

Save both outgoing and incoming emails to and from the support team. In the extreme case of account deactivation, your records may be the only way to salvage your relationship with Amazon.

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My account has been deactivated because of the selfie picture I took. The selfie I took was me, not someone else. How my account can be deactivated if the person in the selfie is me. I am 100% sure there must be some problems with the app. I work for amazon and I go there at the time every time. My rates are 100 for all times. When I sent an email about this, it says that we will not reactivate it. I do not understand what is the reason behind this. I do not know who is going to help me with that. Amazon flex driver support does not care about anything and they are not even check email I sent to them. They just send auto-responses.

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