As an Amazon Flex driver, you know that sometimes there’s no way around it – you have to contact customer support.
Even the best drivers have questions they need answered.
Maybe you have a question about a package. Perhaps you’re in need of more information regarding a specific delivery location.
Or maybe you’re just new and have a few questions about some of the basics of the job.
Regardless of the reason, when you need to contact support, you have to know the best way to do it.
Keep reading for everything you need to know about driving for Amazon Flex and getting in touch with them when you need to.
What is Amazon Flex?
Amazon Flex is the delivery service from – you guessed it – Amazon. Amazon hires drivers to deliver packages.
Those packages go directly to customers who purchase through the Amazon Prime Now service.
So what makes it different than other delivery jobs? If you order items from Prime Now, you are guaranteed delivery in an hour.
It offers much of the same appeal as driving for a rideshare service.
But you can drive alone and not have to be responsible for driving passengers from place to place.
How Do I Contact Amazon Flex?
Depending on your situation and what your question is, there are several ways you can contact Amazon Flex support.
Also, customers have different ways to contact Amazon Flex than drivers do.
Contact Amazon Flex by Phone
As an Amazon Flex driver, there will be times when you need to contact the company for customer service support.
And when the time is of the essence, you’ll want to do so as quickly and efficiently as possible.
As a driver for Amazon Flex, there may be times when you have a question about a pick-up or a delivery.
When those situations arise, call 1-877-472-7562.
Don’t want to pick up your phone and place a call?
That’s okay – you don’t have to.
You can also contact Amazon Flex support from directly within the app. This is the best way to get immediate help.
So if you’re in the process of making a delivery and need immediate assistance, use the customer support option in the Amazon Flex app.
By calling the Amazon Flex support team, you’ll be able to resolve most issues immediately.
The support agent can see where you are at that precise moment.
They can also see the specific delivery that you’re making in real-time.
There are a variety of ways that the support team may instruct you to resolve a delivery issue.
In some cases, they may try to give you directions to the drop-off address.
At other times they may listen in on your call for a minute or so only to tell you that the package is undeliverable.
Sometimes they will instruct you to return it to the distribution center or original pick-up location.
Any time that you’re picking up or dropping off a package, and it won’t scan into the app, contact driver support.
A simple call should resolve your problem with ease and have you on your way.
So whether you have a question about a package pick-up or an issue about the package itself, try emailing the support team.
Can’t find the delivery location?
The support team is always available through email to help you resolve your issue.
Trying to make a delivery in a secured facility or a gated community can be tricky.
If you aren’t able to access the delivery location, contact Amazon Flex support to help you out.
In some cases, they may be able to give you an access code to make the final delivery.
And if they can’t, they’ll instruct you to mark the package as undeliverable.
If you’re an Amazon Flex customer anxiously awaiting a package, there’s one phone number you need to know. Call 1-877-212-6150 to reach customer support regarding a pending order or pending delivery.
The Amazon Flex support team is great when it comes to dealing with immediate issues regarding package deliveries.
They’re also pretty good about dealing with issues and problems regarding the app.
Contact Amazon Flex by Email
Regardless if you’re a customer or driver, if you don’t want to place a phone call or contact support from within the app, you can email the support team at [email protected].
Emailing the support team is the ideal way to contact the help team if you have a non-urgent question.
If you have an unusual situation that requires a lengthy explanation, emailing the support staff is your best bet.
That way, you can review the email at your convenience without having to take the time out of your day to chat with customer support.
How to Appeal Issues and Deactivation
As a Flex driver, you might run into a situation where you need to appeal a decision with Amazon Flex.
If that situation arises, your best defense is to have solid records of every email and call you made.
Save emails. With the proper documentation, you’ll be armed with the necessary information to tell your side of the story if a problem arises.
What issues are we referring to? There are several.
1. Amazon Flex can hold you accountable if you return too many packages from the original fulfillment center.
Drivers are encouraged to use their best judgment when leaving a package.
If the location doesn’t seem safe, it’s your call as the driver to decide if you should deliver the package or not.
But for every package that’s not delivered, you can expect that there will be a complaint from a customer.
If customers want their packages dropped off at their door, you have to assume that they think it’s safe to do so.
So if you disagree and deem a house or block or neighborhood unsafe, you can be sure that customers are going to complain.
2. Another cause for complaints is mixed up packages.
Customers get notices when their packages are delivered.
So if they see that the package has been delivered, but it’s not on their doorstep, you can be sure you’ll hear a complaint.
On the flip side, honest customers who receive the wrong packages are just as likely to complain.
Multiple complaints can result in the deactivation of your account, but you will have the opportunity to file an appeal.
Keep in mind that you can have the best records ever and not be able to reinstate your account.
But without those records, you won’t be able to make any headway at all.
But don’t give up altogether – in some cases, even if your account is deactivated, you might be able to rejoin Amazon Flex.
Making the Most of the Amazon Flex App
Most Amazon Flex drivers and users don’t make the most of the help section in the Flex app.
It’s an underutilized tool that makes it easy for both drivers and customers to access FAQs and contact Amazon for additional help.
It’s important to note that you can request help through the app as well.
It’s also an excellent way for drivers to leave feedback about what they think about the program and the app as a whole.
It also is where complaints about undelivered packages, damaged packages, or inadequate service are filed.
Some drivers are reluctant to leave negative feedback in fear that they might lose their gig.
But the truth is, honest feedback is the best way for Amazon to address issues and make the system better.
Amazon can do a lot of things, but they can’t read your mind.
Without customer, client, and contractor feedback, you can’t expect them to be able to remedy an unfortunate situation.
Be honest in your reviews.
Contact support when an issue arises.
Be forthcoming with them, and they’re likely to return the favor.
Amazon is looking to take control of the home-delivery and on-demand market.
They rely on customer feedback.
But they also rely on their employees and contractors to be honest about the logistical issues that arise on a daily basis.
You can leave detailed feedback about what is right and what is wrong with the system.
You can comment on the program as a whole.
The point is, honest reviews make Amazon work harder and strive to improve the experience for both drivers and customers.
Whether you drive once in a while or drive for multiple shifts each week, things are sure to go awry at some point or another.
As a driver, there will undoubtedly be times when you need to contact Amazon Flex support.
You might experience an issue with a pick-up.
You might encounter a problem on a delivery route. In some cases, you might not be able to reach or locate the delivery address.
At other times, you might not be able to access the home or apartment of the recipient of the delivery you’re making.
Whatever the situation may be, when a problem arises you need to know how to contact Amazon Flex Support.
You can call them.
You can reach them through the app.
You can email them. It all depends on how urgently you need a question answered or an issue resolved.
But when you’re in a bind and can’t deliver your package, it’s best to go with the advice of what support says.
If you have a request that can wait a day or so, email the support team.
If you need immediate assistance, call them or contact them through the app.
Just remember, you may not always like their response or solution to your issue.
Regardless of the scenario or resolution to your problem, keep detailed records.
Make notes of your phone calls.
Save both outgoing and incoming emails to and from the support team.
In the extreme case of account deactivation, your records may be the only way to salvage your relationship with Amazon.