When you hear the word “caviar,” you probably think of the high life. Thoughts of expensive food, glasses of champagne, and rolling out the red carpet come to mind.
When it comes to food delivery services, Caviar lives up to this name. Compared to other delivery apps like GrubHub, DoorDash, and Uber Eats, Caviar is the premium option.
The question that you need to answer for yourself is this; “Is the premium Caviar delivery cost worth it?” We’d like to think so.
That’s why we’re giving you an in-depth look at what Caviar is, how it works, and why you should fork over the extra cash to get your next meal delivered. We’ll also show you how you can sign up for the delivery service and even what you’ll need to do if you want to become a driver.
Caviar, as the name implies, is a high-end, exclusive food delivery service. Caviar focuses on premium food delivery and caters to customers looking for delicious food from gourmet restaurants.
Caviar, owned by mobile payment company Square, has carved out its own little niche within the higher end of the market and is content watching the other guys duke it out over the less profitable scraps of the delivery world.
With this higher-end mentality comes a higher price. Delivery fees and other associated costs are sure to leave a dent in your wallet. After all, you can’t have your cake and eat it too.
But it’s not like Caviar jacks up the price for no good reason. They make up for it with a premium restaurant selection accompanied by top-notch service.
What Makes Caviar a Premium Delivery Service?
To start, Caviar deals with only the best of the best restaurants in your city. You’re not going to find hundreds of mediocre options all across town.
What you’ll find is a carefully picked, curated list of restaurants that are sure to wow your taste buds. You’ll never have to worry about testing the waters with middle-of-the-road restaurants. Caviar did all the work for you and gives you access to the best your city has to offer.
Also, Caviar’s relationship with its partner restaurants goes beyond just featuring them on the app. Caviar establishes partnerships with restaurants and creates a mutually beneficial relationship for both.
Some restaurants have an exclusive relationship and allow only Caviar to make deliveries for their business. Other restaurants that don’t employ their own delivery drivers will even outsource all of their deliveries to Caviar.
As a hungry user, you’ll utilize your Caviar app to find the best gourmet food in your local area. Once you place your order, a Caviar courier will pick it up and bring it to wherever you are.
Using the Caviar app is relatively straightforward. Once you download the app (more on this below), you can browse through restaurants to find the delicious meal you’re craving.
As you search through your options, the Caviar app will help you out by giving you recommendations. It’ll show you restaurants where you can receive quick delivery in 30 minutes or less, restaurants you recently ordered from, or even what’s currently trending in your neighborhood. With recommendations like these, how could you go wrong?
After you place your order, a Caviar courier will be assigned to pick it up. During this process you’ll be updated every step of the way. You’ll be updated with notifications like “Your food is being prepared” or “Your food is on its way.”
If there are any issues with your order, you and your courier are able to communicate through the app.
Once your food arrives, you’ll be sent one last notification. The only thing left to do is grab your food, throw on Netflix, and chow down on some of the best food in town.
Additional Ordering Options
While receiving your gourmet food from a Caviar delivery person is the whole point of using a food delivery service in the first place, this isn’t the only way you can order food.
Caviar also has the option of placing your order in the app and then picking up your food in person. If you choose this pickup option, you won’t be charged an order minimum, delivery fee, or service fee.
While you might be thinking, why would I do this in the first place? Not only is your Caviar app a way to place delivery orders, but it’s also a way to discover new food in your area.
If you just so happen to come across a restaurant a block away but think you can just walk there to pick up your food, you don’t need to worry about getting out of the app and then trying to find the restaurant online somewhere.
You just place your order, show up, grab your food, and you’re on your way.
Caviar also offers a “schedule for later” option which is great for those who lead busy lives. You might be slammed at work and there would be nothing better than to have dinner waiting at your doorstep when you get home.
Lastly, if you’re a business or maybe just a really hungry employee, there are great delivery options for teams.
You have the ability to place group or corporate orders where everybody on your team orders what they want, ensuring everyone is full and happy. You can also do catering through Caviar and feed over 200 people if you need to.
The options are plentiful, but you might be wondering how much Caviar delivery even costs.
For every Caviar delivery, you’ll be charged a delivery fee that’s around $1.99 to $8.99, an 18 percent service fee on purchased items, and a restaurant fee if applicable.
The Caviar charges that drive up the cost tend to vary depending on which city you’re in, the restaurant you’re ordering from, and the busyness of the time you place your order.
Orders you place with Caviar will have the following costs.
- Delivery Fee: Every Caviar order has a flat fee attached to it. This fee accounts for your distance from the restaurant, delivery time, and other associated costs with the restaurant partner. This fee has a wide range but is generally around $1.99 to $8.99.
- Service Fee: This is the 18 percent fee that Caviar takes from every delivery. After all, they do need to keep the lights on.
- Restaurant Fee: Some restaurants (but not all) will add additional fees to cover expenses like staffing, bagging, and local expenditures.
- Order Minimum: Every order you make will have a minimum subtotal. If you don’t surpass this minimum then you’ll either need to pay or order more. Also, during periods of high demand, Caviar may temporarily raise this order minimum.
Now it’s important to note that these fees are on par with other delivery services in the industry, however, they’re slightly more expensive.
I know what you’re thinking, the 18 percent Service Fee that Caviar enforces seems pretty steep. But remember, this is a premium service.
In order to maintain this premium service, Caviar sets its hiring requirements above its competitors, which leads us to our next point.
Instead of trying to hire a ton of drivers and then training them to be great couriers, Caviar only hires experienced drivers. Drivers are required to pass a background check, have two years driving experience, pass an exam, and take an in-person interview.
In order to qualify as a Caviar courier, drivers must have two years of driving experience. Many Caviar drivers have previously driven for a rideshare or delivery business, so they know the ins and outs of making customers happy.
Drivers must also pass a background check, take an exam, and go to an in-person interview before being able to drive. Since the bar is set higher, drivers are compensated accordingly and receive a higher pay per delivery.
Overall this is a recipe for timely deliveries, professional service, and orders that are always delivered with a smile. It seems like it’s a win-win situation for everyone involved.
Driving for Caviar is actually not a bad gig and could potentially be a side-hustle you would be interested in. If you want more details about becoming a Caviar courier, head over to their website for more driver requirements.
But remember, if you’re interested you need to be ready to deal with customers on a daily basis, and great customer service is a prerequisite for becoming a high-earning Caviar courier. Which leads us to our next point.
Caviar has a strong emphasis on customer service which is appealing to higher-end restaurants that don’t want to risk their own reputation using a second-rate delivery service.
To maintain these relationships with gourmet restaurants, Caviar must uphold a certain level of customer service. In a way, Caviar is the face of every restaurant it does business with. It’s no wonder why restaurants are giving exclusive delivery access to Caviar.
As a customer, if you ever have a missing or incorrect item from your order, you’re able to receive a 100 percent refund.
If you come across any other issues, like perhaps you missed your order pickup or you need to make a change to an order, you can get ahold of Caviar and they’ll do their best to make things right.
How to Contact Caviar
The best way to get in touch with Caviar is through your app. If your problem is related to your current delivery then it’s best to easily resolve the issue with your driver.
If the problem requires higher attention, then you can use the following contact details to get in touch with Caviar directly.
- Online: Head here to send Caviar an email
- Help Center Number: 1-866-612-7021
Caviar should have help working around the clock to make sure your problems get resolved as soon as possible.
So you think you want to give Caviar a shot? Before you get your hopes up, Caviar is only available in select cities. It’s by no means as large as its competitors like GrubHub and Uber Eats.
Here are just a few of the cities in which Caviar operates:
- Boston, MA
- Brooklyn & Queens, NY
- Chicago, IL
- Dallas, TX
- Los Angeles, CA
- Marin County, CA
- Philadelphia, PA
- Portland, OR
- Richmond, VA
- Seattle, WA
To figure out if you can use Caviar (or even become a courier!), head to Caviar’s homepage and scroll down to see if your city made the list.
If your city isn’t on the list, stay tuned because Caviar is expanding every day. If it’s on the list, then let’s get you signed up!
Signing up for Caviar is a breeze. If you’re looking to place an order now, you can have your account up and running with your first order placed in a jiffy.
If you’re thinking about becoming a courier because you want to make a few extra bucks on the side, this requires a couple more steps.
Customer Sign Up
To sign up as a Caviar customer, you can either download the Caviar app through the App Store or Google Play. You could also head to Caviar’s homepage, input your phone number, and they’ll text you a download link.
Once you fill out your name, email, and password, you’ll be sent a confirmation text.
After that you can start placing your first order!
Driver Sign Up
If you think you might want to drive for Caviar, there are a few more steps you must take.
The first step is to head to Caviar’s application page to get the process rolling. After you fill out your information, you will need to complete a few more screening procedures.
As mentioned in the driver requirements above, applicants must complete the following when applying to become a Caviar driver.
- Background Check
- Driver Exam
- In-Person Interview
For more information, head to our in-depth guide for Caviar driver requirements and the process for becoming a Caviar courier.
Is It Worth It?
So when you consider all of these factors, is it all worth it? Well, that’s for you to decide, but we think it is.
With Caviar you can expect to be dining on the best food money can buy. You also won’t be disappointed with the service you receive.
And if anything ever goes wrong, you don’t need to worry as Caviar will be waiting to correct any issues you may encounter.
After all, everybody likes to treat themselves once in a while.