Not the Right Fit? Here’s How to Cancel ClassPass
So you hopped on the bandwagon and decided to sign up for ClassPass.
Perhaps your ClassPass membership started like a whirlwind romance. Everything was great from the start. You were attending classes left and right and getting your money’s worth week after week.
But at some point, things began to fade. It could be that you felt as though you weren’t getting your money’s worth and letting your ClassPass credits go to waste. Maybe you just didn’t like the selection of classes in your city or feel like it just makes more sense to give your money directly to the one fitness studio you’re most loyal to.
Whatever your reasons may be, now you’re staring a ClassPass cancellation in the eyes and we’re sure you have some questions.
In this article, we’re going to outline how to cancel your ClassPass membership, the ClassPass refund policy, and how you can reactivate your membership if you change your mind.
Consider Changing Your Plan
Before making any rash decisions and canceling your ClassPass membership, you should first consider changing your monthly membership.
If you’re worried that you’re not taking full advantage of ClassPass and you’re wasting your money, then a switching to a cheaper plan may be just what you need.
Consider switching over to ClassPass Lite, the cheapest ClassPass membership that gives you the lowest amount of credits. ClassPass Lite is a great option for those who need a break for a month or two or have injured themselves and need rest.
By switching to ClassPass Lite, you can buy yourself some time and can avoid completely canceling your membership. If you opt to cancel your membership, you’ll be charged a reactivation fee — we’ll touch more on this below.
If you decide to switch to a plan with fewer credits, this change will go into effect on the following month’s bill. If you switch to a plan that has more credits, then you have two options.
You can either wait until the start of your next billing cycle and then upgrade your plan, or you can switch immediately and be charged the difference. If you choose the latter, any unused credits from your first plan will roll over to your new plan for you to use.
Since changing your plan and canceling your plan require the same steps, let’s take a look at how you can do so.
How to Cancel Your Membership
If you don’t think a switch to ClassPass Lite is the right choice for you, then you’ll likely want to move along and cancel your membership. Changing or canceling your plan is straightforward and can be done right through the ClassPass app.
In order to change your plan, you need to navigate to the profile or account settings section of your app. From there you’ll tap on “Membership” and then select “Manage My Plan.” You then can choose which plan is right for you, or even cancel if you’d like. The video above details the entire process if you need further assistance.
It’s important to note that when you cancel your ClassPass account you may be responsible for any remaining balance that you have on your membership. For instance, you’ll be responsible for the remaining credits left on your membership and you won’t be reimbursed for these.
Also, you must make sure that you cancel your membership at least three days before your next billing cycle. If not, you may be charged an additional month since your membership is set on auto-renewal.
Now let’s get into the ClassPass refund policy and how that may affect your situation.
ClassPass states that before canceling your membership, you should reach out and contact their customer experience team if you feel unhappy with your service. Beyond that, ClassPass doesn’t provide refunds to used or unused memberships.
We recommend first contacting customer support to see if there’s anything that can be done regarding your membership. ClassPass will likely want to keep you around so we wouldn’t be surprised if concessions are made to make you happy.
However, if you decide to cancel your membership, ClassPass is pretty firm on the fact that you won’t be reimbursed in any way. This means that if you used some of your class credits or if you have any credits remaining in your account, you won’t receive a reimbursement.
ClassPass also clearly states that any changes you make to your account will be reflected on the next month’s bill. If you wish to avoid extra charges, you also need to make sure you make any changes at least 24 hours before your next billing cycle begins.
You also must be very sure about your decision to cancel your membership since there is a reactivation fee that you will have to pay.
In order to reactivate your ClassPass membership after canceling, you’ll be charged $79 to rejoin. Since this is a pretty steep fee, we recommend pursuing a plan change like switching to ClassPass Lite before you take the plunge and cancel your membership.
If you had a change of heart and want to get back into the game, then you’re going to have to pay a price. You’ll be charged $79 to rejoin, but if you really want to get back into the swing of things then it’s definitely worth it. If anything, this reactivation fee should be a cautionary tale for those who are on the fence of leaving their membership.
To reactivate your ClassPass membership, head to this page and tap on the “Get Started” button at the top of the page. All of your previous membership information will be saved and you’ll be up and running in no time.
For some, the problem may not be with your membership as a whole. It may be that you just need to cancel or miss a class here and there.
Class Cancellation Policy
Every once in a while you won’t be able to make a class or you may have to cancel last minute. This hopefully isn’t a common occurrence since late class cancellations or missed classes will result in fees that you’re required to pay.
Let’s first look at late class cancellations. Late class cancellations are when you cancel your class within 12 hours of the beginning of the class time. Obviously, things come up in life or perhaps you just wanted to take a different class, but you should do your best to cancel your class 12 hours beforehand.
The second fee you may be charged is a missed class fee. This occurs when you miss your class and gave no notice whatsoever. This is even worse than late cancellation fees and you’ll be penalized a little bit more.
The table below details late cancel fees and missed class fees in ClassPass markets around the world, including the United States, United Kingdom, Canada, Australia, and more. Depending on where you’re at and which class you’re taking, these fees may apply to you.
The silver lining to these fees is that if you cancel your class last minute or end up missing completely, you won’t be charged any credits and will be reimbursed credits that may have been subtracted for that class.
ClassPass imposes this fee structure to make sure studios are protected from chronic no-call, no-shows. Studios would be greatly affected if ClassPass members continued to not show up, leaving empty slots in classes that could be making them money.
Finding What Works for You
If ClassPass isn’t really clicking with you, then, by all means, take the necessary steps to figure out what works for you. But if you need to just scale back, you now know your options.
We’re here to answer any questions you may have and lend a helping hand when you need it. Hopefully, this has helped and you’ll be back in the gym in no time!
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