Care.com is one of the most popular sites for those seeking help and for people looking for jobs as care providers.
Users love the ease of website use, range of resources, and screening of care providers.
But inevitably, there can be questions or concerns when seeking a babysitter, tutor, or caretaker for grandma, whether it’s the first job or the 50th.
When that happens, you’ll want to speak to someone from the Care.com customer support team, but what is the best way to reach them?
Call the Care.com phone number.
This article will walk you through calling Care.com, other ways to reach Care.com, and the most common problems and questions already addressed online.
Care.com Phone Number
The fastest way to get a hold of a Care.com customer service representative is to call the customer service phone number at 1-877-227-3115.
You can shortcut messy phone menus and the extra long hold times by immediately pressing 3.
You’ll be pulled from the phone maze and routed directly to a Care.com agent who can help you with your question or concern.
You can only reach Care.com agents at the phone number listed above, which is open Monday to Friday from 10:00 a.m. to 6:00 p.m. EST.
The earlier in the day you call, the less busy the phone lines are and the shorter the average wait time will be.
Hold times can be as long as 15 minutes, depending on the day of the week and the hour at which you call.
If it’s outside of the business hours for Care.com, you’re not necessarily stuck.
There are other ways to reach a customer service representative.
Other Ways to Reach Care.com
Fortunately for anyone with a question or concern outside of normal business hours, when the Care.com phone number isn’t open, there are other ways to reach the customer support team for help.
You can try reaching a Care.com agent using the following methods on evenings, weekends, or whenever you have a non-urgent issue and don’t feel like calling the company phone number.
After you fill out the form with your name, phone, and email and describe your issue, a Care.com customer service representative will be in touch within 24 hours.
You can also email the Care.com team at [email protected].
Be sure to include your name, contact information, and issue in your email so they can respond with a solution or suggestion.
You can expect a response to your email within 24 hours.
Through Social Media
If you prefer communicating via social media, you have two options with Care.com.
The representatives who manage Care.com’s social media tend to be less knowledgeable than the ones who answer the phone or respond to email or the contact form, so if your issue is complex, social media may not be your best means of contacting Care.com customer service.
Common Questions for Care.com
Some common problems and questions come up over and over again in the customer community: Care.com account email subscription settings, the website, your job, account access, and billing, for example.
If your question is about these topics, it’s not worth wasting your time contacting a Care.com customer service representative.
For these common issues, you can check the free resources on the relevant FAQ page.
If you’re looking to hire a caregiver, you can check the Care Seeker FAQ Page for answers.
If you’re a care provider, the Carer FAQ Page is the webpage you’ll want to check.
Some of the most common questions and concerns and their solutions are listed below.
You may need to log into your account in order to view the answers to these questions.
- Forgot my password
- Change my password
- Email opt out
- Update my profile
- Update my job
- Upgrade my account
If your question or concern relates to medical advice, health care, or applicable laws regarding home care in your area, speaking to one of the Care.com representatives at the call center is likely your quickest way to a clear answer.
If your issue is urgent, the fastest way to get it resolved is by calling the Care.com phone number.
If it’s outside of their business hours, you can try to reach the customer care unit through email or the contact form now.
If you haven’t heard from a Care.com customer service representative by the time Care.com business hours start again, you can always follow up your email or contact form message with a phone call to the customer support team.
No matter what your question or concern is, you’ll find Care.com customer service representatives will be eager to help you resolve your issue and continue enjoying the caregiving service they are known for.