You don’t have to look far to find an Apple product. If we had to take a guess, there’s likely an Apple product within a stone’s throw of you. There’s even a pretty good chance the computer or mobile phone you’re reading this article on is an Apple device.
Every single day, millions of people around the world use Apple devices in their everyday life. And every day, people seek out assistance to troubleshoot issues they’re facing or get their Apple products set up.
Instead of having call centers filled with customer service agents, Apple opts to employ Apple enthusiasts like you to handle customer questions, technical service, and device support.
In this article, we’re going to discuss Apple At Home Advisors. We’ll go over what At Home Advisors do, the requirements and benefits of the job, and how you can become an advisor today.
What Is an Apple At Home Advisor?
At Home Advisors help customers with problems they’re experiencing with their Apple products. Advisors provide technical support and help customers with any questions or technical issues they have over the phone and online chat.
When a customer is unable to troubleshoot on their own, they’ll reach out to Apple to help them with their problem. The person on the other line is likely an At Home Advisor who will answer questions and provide support.
This is Apple’s way of establishing a human connection with their customers by letting friendly people like you handle their customer service. And the best part is that you can do this job right from the comfort of your own home.
Types of At Home Advisor Roles
Apple offers multiple At Home Advisor roles that are broken up by three different levels of seniority — Advisor, Team Manager, and Area Manager. Upon beginning one of these roles, Apple will provide training for every one of these positions to set you up for success.
At Home Advisor
These are the first responders when customers have questions regarding their Apple products. As an At Home Advisor, you’ll be required to field technical questions and troubleshoot customer issues.
At Home Advisors are excellent problem solvers that are both friendly and professional and can deal with whatever customers throw their way. Apple looks for people who have great people skills who can give its brand a human touch.
At Home Team Manager
At Home Team Managers are one step up from the Advisor role. In this position, you’ll be responsible for overseeing Advisors and promoting world class customer service to your team.
As a supervisor to an Advisor team, you’ll be in charge of your team’s performance and ensuring customer problems are solved in an adequate manner. You’ll also be responsible for your team’s professional development through coaching sessions and online meetings.
At Home Area Manager
The At Home Area Manager position is the next level up from a Team Manager. Area Managers will be in charge of a group of Team Managers and ensure that every team is effectively solving customer issues.
Since you’ll be responsible for multiple Team Managers that supervise groups of At Home Advisors, you’ll be responsible for driving positive customer service results for Apple’s business. You’ll also be required to train and advise your Team Managers.
Apple Work-From-Home Job Description
In order to become an At Home Apple employee, you’ll need to meet a variety of employee qualifications and additional requirements. If you’re planning on applying for a higher position, then you can expect these requirements to be more comprehensive.
Overall, Apple work-from-home positions are for disciplined and reliable employees who are capable of working independently. This means that you’ll be accountable for clocking in on time and completing all of your work without someone breathing over your shoulder.
The basic employee qualifications are as follows:
- Professional technical troubleshooting experience
- Customer service experience via phone, online chat, or email
- Fluent in English
- Minimum typing speed of 35 words per minute
- Ability to tailor communications to various audiences and situations
- Passion for customer service and solving technical issues
- Effective time management and ability to work in a constantly changing environment
- Open to receiving professional feedback from peers and team leaders
- General knowledge of Apple products
- Eager to learn new skills and take on diverse challenges
- Flexible work schedule
Additionally, before becoming an At Home Advisor, you must also complete approximately five weeks of training and have a functional home office that you can use. On top of the basic qualifications, you must also meet the following requirements.
- Pass a pre-employment assessment and background check
- Private and quiet workspace with ergonomic chair and desk
- High-speed internet connection that has at least 10 megabits download rate and 3 megabits upload rate or better
If you meet all of these requirements and think this type of role is the perfect fit for you, then you should seriously consider applying for the role. Let’s take a look at the benefits of being an At Home Advisor.
Apple offers its at-home employees an excellent benefits package, including paid time off, product discounts, and opportunities for career growth.
In regards to what you’ll be making, Apple offers competitive pay that will depend on what’s discussed during your interview process. According to Glassdoor, At Home Advisors make around $16 per hour.
Beyond your hourly pay, Apple will also give all of its employees, even part-time workers, access to paid time off as well as excellent employee discounts. You’ll also be given ample opportunity to grow and develop your professional career. Apple will give you access to multiple resources, coaching, and mentoring that will help you level up and grow professionally.
How to Apply to Be an At Home Advisor
In order to apply to be an At Home Advisor, you’ll need to submit your resume to Apple’s job portal. This will require you to have an Apple ID and create a profile on their job site.
It’s important to note that there aren’t always open positions available. If you’d like to see if there are any current job postings, you can check Jobs At Apple and search for At Home jobs.
FAQs for Apple Work-From-Home Jobs
Now that you have a thorough understanding of the qualifications and benefits of being an At Home Advisor, let’s dive into some of the most common questions job candidates may have.
1. Will I work with specific products?
In order to deliver the best customer service possible, Advisors won’t work with every single Apple product. There’s a good chance that you’ll be in charge of only a few products that you’ll specialize in, rather than trying to be an expert in every single product. You could potentially be responsible for providing support for both products and services including the iPhone, iPad, iTunes, iPod, or Apple Watch.
2. What are the hours like?
Apple offers both part-time and full-time opportunities. In order to be an At Home Advisor, you’ll need to have some flexibility with your work schedule. This means that you may have to work any day of the week, including weekends. If you’re a full-time employee, you should also expect to work 45 hours per week.
3. Will I have to work on holidays?
Unfortunately, you’ll be required to work some holidays. Since many people receive Apple products as gifts around the holidays, there’s quite an uptick in calls to AppleCare. You won’t be required to work every holiday, but you’ll be given a holiday schedule so you know what to expect.
4. Will I be an Apple employee or an independent contractor?
All At Home Advisors are Apple employees instead of an independent contractor. This is great news as it brings along some great benefits and perks for you, like access to paid time off, steep product discounts, and excellent professional development and training opportunities.
5. Do I need to be a Mac expert?
Of course not! While you should be quite knowledgeable with Apple products, you don’t have to be a technological expert. In fact, the five-week training that you’ll need to complete will teach you everything you’ll need to know to be a great customer service representative.
6. Do I need to use my own phone, computer, and internet service?
There’s no need to worry about using your own equipment since Apple will provide you with an iMac and headset to use while working. Apple will also reimburse you for your internet bill. The amount of reimbursement you’ll receive will be discussed during the interview process.
Apple Work-From-Home Job: Your Next Gig
If you think tech support is your calling and truly love Apple products, then an At Home Advisor position may be just the job you’re looking for.
If you browsed through current Apple work-from-home jobs and didn’t see any availability, make sure to check back in the future to see if any roles opened up.
Good luck with your job search!