If you’re anything like us, then there are very few weeks when you don’t have an Amazon package on your doorstep or a delivery en route to your home.
With hundreds of thousands of packages being delivered every single day, there’s bound to be customer problems and issues that need to be addressed. That’s where Amazon’s virtual customer service team steps in to help.
Amazon employs virtual customer service associates to handle any questions and issues its customers have. If you’re looking to find a work-from-home job, then Amazon might have what you’re looking for.
In this article, we’re going to discuss Amazon customer service jobs. We’ll go over everything you need to know, including what your responsibilities are, what qualifications you’ll need, and how you can apply.
Overview of Amazon Customer Service Jobs
When an Amazon customer has a problem, they call or email Amazon customer service. As an Amazon customer service associate, your job will be to help customers find solutions to their problems.
Amazon is a customer-centric company that always puts the customer first. Amazon’s help center associates assist people with a variety of problems on a daily basis, like tracking packages, connecting Amazon electronic devices, and settling account issues.
In some cases, customers will want to return a package or locate a package they’re waiting for. In other cases, you may need to assist someone trying to connect Amazon’s in-home electronics, like Alexa, Echo, or Fire TV.
Amazon customer service representatives interact with customers over the phone, or through online chat, mobile chat, email, and even Alexa. This means you can do the job from anywhere in the world.
While Amazon does have positions in places all around the world, you should note that they typically only hire customer service associates in certain regions depending on the need for that region.
Let’s dig a little bit deeper into what a virtual job with Amazon is like.
In order to be a great customer service representative, you need to be an excellent problem solver who can work in a fast-paced environment. You also need to be extremely detail-oriented and able to act professionally at all times.
Having top-notch customer service skills is a necessity because you’ll be dealing with customers on an ongoing basis. This means being able to prioritize the customer’s needs, handle conflict resolution in a professional manner, and quickly find solutions to difficult problems to ensure a positive customer experience.
It’s also crucial that you’re relatively tech-savvy as you’ll be working with different software and navigating through customer accounts as you try to solve their problem. In some cases, you’ll also help customers set up their Amazon electronics so it doesn’t hurt to know your way around tech products.
Since you’ll be working remotely, you’ll need to have a quiet workstation in your home where you can complete your work. This means a solid internet connection and a landline telephone that’s dedicated to your Amazon work calls.
So what will your work schedule be like?
The nice part about working as an Amazon customer service associate is that you have a flexible work schedule. However, this doesn’t mean you can work whenever you want. You’ll have an assigned work schedule that may change over the course of your employment, depending on the demand for customer service assistance.
A typical work schedule will include shifts throughout the week as well as some weekend shifts. Depending on how much you’re looking to work, Amazon hires customer service employees for both part-time and full-time roles
While working from home for Amazon is very convenient, there are some downsides you should consider, like working on holidays and not being able to take paid time off during the high season.
Amazon’s high season is from Thanksgiving to mid-January. When this time of year rolls around, you should expect a substantial increase in your work hours. This will likely include working overtime hours, which you’ll be compensated for.
You will also be required to work on some — if not all — major holidays because Amazon sees an uptick in customer service issues at these times. During the high season, Amazon doesn’t grant vacation time to its customer service associates.
Now that you have an idea of what your work schedule will look like, let’s talk about what it takes to become an Amazon customer service agent.
Before applying to be an Amazon customer service employee, you should first see if you meet the worker requirements. In order to be a customer service representative, you need to meet a few basic requirements and some additional preferred requirements to increase your chances of landing the job.
Amazon hires virtual customer service associates who work in certain areas. Therefore, one of the first requirements you should consider is whether or not you live in the area Amazon is hiring in.
For example, Amazon hires employees from all around the world. If there’s a job posting that’s in Costa Rica, then you’ll need to live in that country and be able to legally work there. The same goes for all other countries and work opportunities.
You must also be open to working a flexible schedule that will vary depending on Amazon’s needs, like an increase in hours when the high season comes around. Amazon will make accommodations for students and do its best to work around your class schedule, but you should still be prepared to have an open and flexible schedule.
Beyond that, here are a few more basic requirements that Amazon is looking for:
- Fluent English
- Citizenship or a legal work permit in whichever country you’re employed in
- A high-speed internet connection
- A quiet and professional workspace
- A dedicated landline that your service provider has set up to take 800-number calls
- A cell phone for emergency purposes
If you meet all of these basic requirements, it’s time to look at some of the preferred qualifications that will help you increase your chances of landing a job.
Overall, Amazon wants responsible and accountable employees who they can rely on to work independently from home. On top of that, they want people who can adequately resolve customer issues in a variety of different situations.
Employees will also be required to navigate a variety of tools that will be used to help customers. This means using tools like Microsoft Outlook, knowing your way around a computer, and being able to type quickly.
Here is a more in-depth list of requirements Amazon is looking for:
- At least six months of customer service experience
- Quick learner who can solve problems on their own
- Organized and detail-oriented
- Excellent time management skills to stay highly productive
- Capable of writing and speaking clearly to address customer issues
- Familiar with Microsoft Outlook, Windows, and Internet Explorer
- Able to prioritize work and escalate issues when appropriate
- Fast typing skills
When applying to an open Amazon position, you should try to show off any experience you have pertaining to the requirements mentioned above. If you think you have what it takes, then let’s look at how you can apply.
Apply for Open Positions
The first step to getting an Amazon customer service job is to find an open position. Amazon isn’t always hiring customer service employees, so you’ll need to find a position that’s open in your area.
To see open positions, you can visit Amazon’s customer service job board. From there, you’ll need to filter through all of the Amazon job categories for work-from-home positions that are available in your country or region.
When you find one you like, you can click on the job posting to get further information. If you still think it’s a good fit, then you can tap on the “Apply Now” button at the top of the page. At that point, you’ll be redirected to Amazon’s job portal where you’ll begin the application process.
In order to apply to an Amazon position, you’ll need to create a job profile. Your job profile consists of your professional resume, your personal contact information, education, and a few general questions.
Once your profile is complete, you can apply to open positions. The nice part is that your profile and resume are all you need to apply. There won’t be a need to write a lengthy cover letter to land a job. You just need to make sure your profile and resume are error-free as this is the only thing employers will be looking at.
Join Amazon’s Family
If you consider yourself a flexible problem solver and have the ability to deliver world-class customer service, then an Amazon customer service agent job may be what you’re looking for. It gives you the ability to work from home and the chance to enjoy a flexible work schedule.
Make sure to check the job boards for current openings. If you don’t find anything you like, then don’t forget to check back to see if any job openings become available. You could also check out additional remote customer service opportunities with other big brands like Apple and American Express.
Best of luck in finding your next position!