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2011 Founded
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5,000+ Employees
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Unknown Revenue
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Unknown Avg. Salary

About Company

Love online shopping? What about food? Hate paying delivery fees? Well, you’re in luck because Postmates is the solution to your frustration.

What is Postmates?

Postmates is a 24/7, on-demand delivery service that delivers your favorite food right to your door. But unlike GrubHub and other competitors, Postmates doesn’t stop with food. They’ll pick up just about anything you need and bring it straight to you.

Like other food delivery services, you can order meals from local restaurants. However, Postmates also delivers deodorant, laundry detergent, dog food, paperclips and almost anything else you can think of. Postmates operates much like Uber Eats. They hire independent contractors to work as couriers.

Think of it like a pizza delivery service – except Postmates delivers anything. And hey, if you’re in the mood for a pizza, they’ll bring that too.

Looking for a delivery? Just log onto the website or mobile app, submit your task, and Postmates makes your task available to the couriers. From there, a courier will take your task, go wherever you need them to go, and deliver your order directly to you. In Portland, Miami, Los Angeles, and a handful of additional cities, they’ll even bring you beer.

Postmates currently operates in 550 cities in 28 states, and it’s accessible to about 60% of all U.S. households.

If they’re not available in your hometown, fill out this form and let them know you’re ready to start using their service when it becomes available.


Is There Anything Postmates Won’t Deliver?

You can order almost anything through Postmates. However, there are some limitations to what Postmates will deliver. They won’t bring you items that are considered dangerous, such as guns and explosives. Live animals are also on the NO list. Postmates won’t deliver illegal substances. They also won’t deliver gift cards.


How Long Does it Take for Postmates to Deliver?

The delivery time varies from city and city and depends on what you order. However, Postmates drivers make their living by making deliveries – so they always try to deliver as quickly as possible. Faster deliveries allow drivers to earn more per hour and satisfy their customers better, which results in better tips. So it’s in their best interest to get your items to you as fast as possible.

However, the length of delivery time is not always up to the Postmates driver.

There are other factors involved that can make your order take a bit longer. For instance, if you place a large order from a restaurant, you’re a the mercy of the restaurant. A driver can’t deliver food if it’s not ready yet…

Other things that affect delivery include traffic and weather. The distance between your house and the store or restaurant also plays a part.


How Much Does Postmates Cost?

As with all delivery services, the cost of a Postmates delivery differs from city to city. It varies on a case-by-case basis, but there are a few things that go into your total cost.

First, there’s the cost of the items you’ve purchased.

The second thing that factors in is the cost of the delivery fee.

Delivery charges range from $5.99-$9.99 if items are purchased from a non-partner store. If you order items through a merchant partner, the cost is $1.99-$3.99. (Check the delivery app for a list of the more than 25,000 merchant partners).

Keep in mind that delivery fees go up during surge hours. When lots of orders come in at the same time and drivers are busy, surge hours with higher prices go into effect.

Don’t want to pay a delivery fee? Use a promo code (like the one below) and get your deliveries for free.

The third thing that factors into the cost of every order is the service fee. The service fee is calculated as a certain percentage of the purchase cost of your order. Like the delivery fee, it varies depending on the city you’re in and the time of day you’re ordering.

Postmates will let you know what the service fee will be before you place your order. That way, if you think the service fee is too high, you have the option to cancel your order.

Tips also factor into the cost. They’re not required, but Postmates drivers appreciate them. It doesn’t matter if you don’t have cash on you at the time of delivery, you can tip right through the app or website.


How Does Postmates Work?

Using this app will help you to get almost everything you need without leaving your home or office. Postmates is ready to deliver anything you want in just an hour, and you can make your orders using the Android or iOS app, or simply using their website www.postmates.com. You can use the Postmates service 24 hours a day, 7 days a week.

If you want to use Postmates online, you should first sign up on their website. You can do this simply by entering your email address and password. Once you have created your account, you have to enter your delivery address.

The next step is to browse offered merchants or to look for a place you want. Using the Postmates website, you will be able to choose from the list of all the nearby restaurants, stores, bakeries, grocers, and coffee shops.

You can simply select the store or restaurant you want to have delivered and choose the product from their suggestions. Some stores will not offer you the list of their products. In this case, you can place an order by creating a custom list of products.

The Postmates site offers you a field where you can add your list with a text note. Even though this service is mainly focused on food, you can order any other item from a general store like school or office supplies, items for your home, gifts for your loved ones, or even a pair of shoes.


Postmates App

Postmates Promo Code: Download app store 
Postmates Promo Code: Get it google play 

The Postmates mobile app is also very simple to use. If you have an Android smartphone or other mobile device that work on this platform, you can download the app from Google Play Store. For those who are using iOS mobile devices, the application is available on iTunes. After you have downloaded and installed the app, you can place an order for food delivery or other items in two ways.

The first way is to select pick a place listed in the Featured Stores section displayed on the home screen. You can also look for a specific restaurant, bakery, or store by tapping on the search icon. You can find the search option at the top of the screen.

This is the same as on Postmates’ website, where you can select the items from the list by checking off desired items. If the store doesn’t have a menu, simply create a list in the “Add a custom order” box.

After placing your order, Postmates will assign you the best courier. You will receive the information about your Postmate (courier), including their photo. Here you can find out how many deliveries your Postmate has made and their current rating. Postmates are hired by the company’s operations team after a detailed background check, so you can be sure that you will get the best service.

Your goods will be delivered by bike, scooter, car, or truck, depending on which vehicle your Postmate uses. Keep in mind that you cannot pick a courier yourself. Postmates’ dispatch algorithm takes into an account several factors like vehicle type and rating to find the Postmate that is best-suited for your job.

How Much Does Postmates Cost?

Your delivery will be finished within an hour, and when you get the items, the total fee (including delivery charge) will be charged to your credit card. All the payments will be processed through the Postmates service including tips for your courier. You will also get an email receipt which includes an image of the real receipt that the Posmate got in the store.
When it comes to your costs, you have to pay for your goods and a fee. The lowest delivery fee is $5, and it depends on the distance from pick-up to drop-off. There is a 9 percent fee on the purchase price of your order based on the total cost. You can also add a 5 percent, 10 percent, 15 percent, or 20 percent tip for your Postmate.

Postmates App Features

Postmates offers you very useful app features such as:

  1. A list of thousands of local restaurants, coffee shops, and stores with simple product lists you can choose your items from.
  2. A simple way of paying for delivered items via the Postmates app using a credit card.
  3. Smart Tracking, which will allow you to follow your Postmate’s real-time movement on the city map.
  4. Ability to contact your Postmate via the app in case you have additional needs like changing your order, adjusting your drop-off location, or asking any questions.
  5. Estimated preparation time once your order has been accepted.
  6. Tipping your Postmate within the Postmates app. You have the opportunity to select a tip that can be 5 percent, 10 percent, 15 percent, or 20 percent of the order. That will be included in your total cost on the checkout screen.
  7. Postmates has 24-hour customer support for all your questions and complaints.

Where Is Postmates Available?

Postmates is available in all major cities across the United States. Here are just a few of the cities where you can find the service:

  • San Francisco Bay Area
  • New York City
  • Washington, D.C.
  • Los Angeles
  • Chicago
  • Boston
  • Seattle
  • Philadelphia
  • Las Vegas
  • Miami
  • San Diego
  • Atlanta
  • Denver
  • Orange County
  • Portland
  • Phoenix
  • Houston
  • Austin
  • Dallas
  • San Antonio
  • Minneapolis
  • Nashville
  • Charlotte
  • Virginia Beach

Be sure to check the app to see when Postmates is coming to your city, as the company is always expanding its reach.


Get Your Favorite Foods Delivered With Postmates

For restaurants you’re craving that don’t deliver, like McDonald’s, Taco Bell, or Chipotle Mexican Grill, Postmates is a perfect solution. These restaurants can be found on Postmates’ lists for almost every available city.

For every city, Postmates also offers delivery from local restaurants. For instance, if you live in San Francisco, you can order goods from Lucky Penny, Hawker Fare, WE2SUSHI, Le Regency, Taqueria Vallarta, and more.

Some of the restaurants and bakeries available in New York City are Big Daddy’s, White Castle, Levain Bakery, The Smith, Alidoro, Schmackary’s, and Murray’s Cheese Shop.

If you are living or working in Los Angeles you can have a lunch ordered from In-N-Out Burger, Noah’s NY Bagels, BCD Tofu House, Fred 62, The Wee Chippy, Sugarfish, and more. Simply check on the Postmates site or app.

Boston customers can make a Postmates order from places like Life Alive, The Paramount, Pauli’s, The Fill-A-Buster, Uno Due Go, or Boloco.

In Las Vegas, among available restaurants and shops you can find Glutton, Fatburger, Mac Shack, Mr. Mama’s, Taj Palace, Bronze Cafe, and Le Thai.

Chicago also offers many places that you can order goods and get them delivered by Postmates. Some of them are Chicago Raw, Eataly, Da Lobsta, Chicago Curry House, Beatrix, Arturo’s Tacos, Pierrot Gourmet, and Kanela Breakfast Club.

For these and all the other cities, you can check all the available restaurants on www.Postmates.com or in your app.


Why Become a Postmates Customer?

There are several reasons why you should become a Postmates customer:

  1. You will be able to order food from a restaurant and get it delivered to your address, even if that restaurant does not support delivery. You can also order any item from a store and receive it at your door.
  2. You don’t have to worry if you have enough cash to pay your order and to tip your courier. All can be done via the Postmates app.
  3. Postmates is available 24/7 and can be reached in just a few steps using your mobile device.
  4. You can receive your goods at any place you want — your home, office, hospital room, or even in the park. As long as you provide a detailed drop off location, your delivery will get to you.
  5. You can send items to a different city — this kind of delivery can be ordered on Postmates’ desktop version. Just make sure you have entered the proper address of where you want the goods delivered.
  6. You will get your goods in less than one hour, but in the case that the delivery is late and it is Postmates’ fault, they may refund the delivery cost.
  7. You can be sure that your Postmates are high-quality couriers — the company conducts a background check, in-person interview, and necessary tests before the Postmate is sent on a job.

Review

5 (1 review)
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I really like working for Postmates. Overall this has been a great gig and it provides me with extra work right when I need it. I wish people tipped more, but that’s out of the company’s control so I can’t hold that against them!

Steve

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