MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level – better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 50,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice for easy and engaging business messaging.
Due to growth within the business, MessageMedia is looking for a Technical Support Specialist to join their team. This newly created role will be involved in assisting external and internal customers by monitoring, investigating, and troubleshooting technical issues and incidents. Additionally, this role will support our customers throughout the entire customer lifecycle, including provisioning, onboarding, and maintenance.
This role will be working remote and the successful candidate can be located anywhere in the United States. This is not an IT Support position – you will be supporting MessageMedia customers with our SMS platform and technical issues related to messaging.
Key responsibilities of the Technical Support Specialist will include: