We’re looking for a Customer Success Manager to help users and customers resolve their questions through all channels (including phone, email, chat & social networks), provide advanced training & support to enterprise customers and contribute to company-wide customer development effort by reporting feedback in a structured way as a mean of continuously improving product/market fit.
3+ years experience in customer service, preferably for an Internet-based company, preferably a SAAS platform, with a focus on problem resolution and user satisfaction maximization.
Track record of managing customer service requests over multiple channels, in a timely fashion, with a high level of courtesy and empathy.
Native or bilingual proficiency in English (writing & speaking). Professional working proficiency in French, Spanish, Portuguese, Italian, German or Dutch (writing only) highly appreciated but not required.
Experience collaborating with multiple disciplines including product, engineering, customer service & marketing and ability to structure thoughts clearly & succinctly in written form for consumption in an asynchronous workplace environment.
Background or professional interest in social media management & content creation.
BA/BS in Business, Marketing, Economics, Psychology or Sociology. Advanced degrees preferred but not required.
Bonus: experience designing support material and training people in professional context.
If you have a track record of efficiency, integrity, follow-through on commitment, attention to detail, persistence & proactivity, then you will feel at home in our team. You will also get a head start if you can demonstrate an ability to remain calm under pressure, adaptability and high standards, as well as openness to criticism and listening & communication skills.
How to apply
Send us a link to your LinkedIn profile at email@example.com and let us know in a short paragraph why you would like to join the Loomly team and how you can contribute to our long-term goals.