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how to contact uber

Forget Something? How to Contact Uber for Support and Lost Phones

Last updated: June 25, 2019
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Uber has transformed travel around the world. With more than 3 million registered Uber drivers, it’s also helped create the gig economy. Although the company’s growth is historic, it hasn’t come without hitting a few speed bumps along the way.

In this article we’ll explain how to contact Uber for everything from lost phones to in-app support. With more than 2 million drivers worldwide, there’s a good chance that whatever Uber support you need, there’s already a process in place to help you out.

How to Contact Your Uber Driver

The most common question amongst riders is how to contact an Uber driver, especially if you’ve lost your phone. The process is very straightforward for getting ahold of your driver, but you should keep a few things in mind throughout this process.

Stay Calm

Panic is the enemy of reason, and if you want to get ahold of your driver you’ll need to be reasonable. So before you start stalking their car, make sure to calm down and take a few deep breaths.

Be Courteous

Uber drivers are independent contractors who don’t work 24/7. So it is not going to be  their full-time mission to help track down something you’ve lost. According to a recent study, Uber drivers make an average of $19 an hour in the top 20 U.S. markets. More than 80 percent of Uber drivers drive between one and 15 hours per week. So be polite, because you’ll be asking them to use their precious driving time to help you.

Be Prepared

In order to successfully retrieve a lost item, you need to know what to expect. By following the instructions in this guide, you’ll get your stuff back quickly but you will be expected to pay a small fee.

Here’s how Uber recommends you contact a driver step-by-step:

  1. Visit the Contact a Driver About a Lost Item help page
  2. Sign in to your Uber account
  3. Enter your phone number
  4. Select the trip or driver you’d like to contact
  5. Uber will automatically connect you with the driver
  6. Coordinate pickup at a convenient place and time
  7. If the driver is unavailable, leave a detailed voicemail
  8. Stay calm, and remember: You screwed up, not them

uber help contact driver

If you follow these steps, there’s a very good chance it will result in a returned item. Uber states that you’ll pay a $15 fee if your item is found and returned. That’s much cheaper than paying to replace an iPhone or a backpack. Think of it as buying your Uber driver lunch for doing you a favor.

How to Contact Uber for Support

Have another issue that needs to be solved? The fastest way to resolve other customer support problems is from within the Uber app.

Uber Phone Number

Your first instinct when looking for help sorting out an issue with a recent Uber ride might be to call Uber Customer Service. However, you may be surprised to hear that they don’t have a number that riders can call to get assistance. Instead, they’ve focused on providing detailed responses to the most common questions through the Uber app.

To find answers to your questions, select “Help” from the main menu in the Uber app. You can then use the categories to find an answer to your question.

Although Uber doesn’t have a phone number riders can call for support, their app does have answers to hundreds of questions. If there’s a question you can’t find an answer to, you can contact Uber support directly on Twitter.

To best serve 2 million drivers, Uber’s primary form of support is their online help center. Both resources offer answers to your most commonly asked Uber-related questions. The majority of customer service issues fall into two categories — drivers or riders.

Driver Support

If you’re an Uber Driver in need of assistance, your first stop should be the Uber Driver App. Whether you’re a new driver adding your first car to Uber or an experienced driver checking payments, you can do it all from the app.

Similar to the Uber (rider) app, the Uber Driver app has a “Help” section found within the primary navigation. Uber has created hundreds of detailed articles with specific answers to every Uber-related problem you can think of. If you aren’t able to find an answer to a specific problem, Uber has some specific resources just for drivers

Due to increasing demand, Uber recently announced the addition of 24/7 phone support, in select cities, from within the Uber app.

uber app call support

Once you’ve logged into the app, select “Account” and you’ll be able to access or update all of your information.

Rider Support

Designed to make ordering an Uber an amazing experience, the Uber app is a one-stop shop for customer support. After setting up your account, select “Help” from the menu. There you can find specific help topics, but you can also see a list of your previous rides for trip-specific help.

uber support get help
uber screenshot get help support in app

 

uber screenshot choose a trip to contact support

Keep in mind that with so many drivers and riders, Uber doesn’t have the best track record in terms of response time to one-off support requests. If you need support for a specific trip, visit the previously mentioned “Help” section from the main navigation within the Uber app. At the top of the list of issues will be your latest trip. If you need help with a previous trip select the “Trip and Fare Review” menu-item under “Additional Topics”

How to Contact Uber Headquarters

Uber is a massive company with thousands of employees and millions of independent contractors. If you’re having an issue, you’re likely not the only one. As a result, the company tries to find scalable solutions to the most common problems.

Whenever a problem is documented and solved, It’s added to the Uber Help Center on www.uber.com. If you’ve already searched the Help Center and still don’t have a solution, Uber recommends reaching out directly to Uber Support on Twitter where they offer fast and friendly solutions in real-time.

If you’ve tried all of the above steps and still don’t have an answer to your problem, maybe try a low-tech approach like writing a letter to Uber’s CEO. Here’s the mailing address:

Dara Khosrowshahi

1455 Market Street, Suite #400

San Francisco, CA 94103

United States

As the head of one of the most valuable startups in the world, it’s unlikely he will respond in a timely manner. Alternatively, you may have more success reaching him on Twitter. Dara is known for being one of the most active CEOs on this social network.

How to Contact Uber In Person

For the most part, Uber does a great job at providing resources to help drivers and riders alike find the answers they’re looking for. In an effort to go one step further, Uber recently introduced Greenlight Hubs.

Greenlight Hubs

Greenlight Hubs are physical locations in big cities like Chicago that offer in-person help to Uber drivers. Most locations are open 9am to 5pm Monday through Friday. Uber drivers are welcome to stop by without an appointment to get instant support from local experts.

If you’re wondering whether or not your city has a greenlight hub, visit the driver resources landing page for your city to find a Greenlight Hub and their hours of operation near you.

find an uber greenlight hub

Contact Uber With Ease

Whether you’re riding or driving, Uber offers several ways to get support online, in the app, and through social media. Their help center offers answers to your most common questions and makes it easy to contact drivers for missing items. Don’t let doubts about how to contact Uber keep you up at night.

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