Grubhub is a great way to make your life easier when it comes to figuring out your next meal. There’s no need to plan a meal, go to the grocery store, cook, or clean up when you’re ordering food delivery from a Grubhub restaurant. But what happens when something goes wrong? You can’t just send your food back to the kitchen and have a fresh meal within a few minutes.
You need to get a hold of Grubhub customer service to get your question or concern resolved as quickly and painlessly as possible. This article will walk you through your best options for contacting Grubhub customer service, including the best phone number, live chat, social media contact options, and even the most common issues and questions so you may not have to contact Grubhub customer support at all.
Grubhub Phone Number
One of the most common ways to contact Grubhub customer support is to pick up the phone and call. There are two Grubhub phone numbers, but Grubhub’s customer support section encourages you to contact 1-877-585-1085 for a faster response.
You can call the Grubhub phone number for customer support 24/7, although wait times vary depending on how many people are calling vs how many people are answering the phone at that point. Despite the fluctuating wait times, phone support is a popular and quick way to get your issue resolved or your question answered.
Grubhub Live Chat
Another way to get instant help when there is an issue with your order is through Grubhub Live Chat. You can do so by clicking here, scrolling through to the bottom of the page, and selecting “Chat With Us.” It should be the quickest and easiest way to reach a Grubhub customer support person, but it’s worth noting that when we tried, we got the above message — “All chatters are currently chatting” — all day.
You can also contact Grubhub Live Chat by selecting “I have an issue with my order,” “I have questions about charges,” or “I have a random comment.” Each of those options will lead to a pop up with multiple choices.
When you choose your issue, you will be given the option to engage in a Live Chat session with a customer care representative who is knowledgeable about that issue or to contact Grubhub customer support by calling the Grubhub phone number.
Grubhub Social Media
As always, one of the most popular ways to contact a company’s customer support is through their social media presence. Grubhub is active on YouTube, Instagram, Facebook, and Twitter but the best way to contact Grubhub on social media is through their Twitter handle.
Grubhub maintains a Twitter account whose sole purpose is to provide customer support to their users. Anyone with a Grubhub issue or question is encouraged to send a direct message to the Grubhub support Twitter account. Any attempts to communicate publicly are responded to with a request to message the account directly, presumably to keep Grubhub users’ personal information private.
Grubhub also maintains a Grubhub Facebook page you can contact. Response time seems to be slower on Facebook as the official response time (as tracked by Facebook) is within a day, compared to within minutes or a few hours on Live Chat or Twitter. Facebook does not seem to be the fastest way to reach Grubhub customer support but if your issue is not urgent and you don’t have Twitter, it could be a good option.
Common Issues and Questions
Some questions regarding Grubhub and Grubhub orders are asked over and over again. In order to save you time, we’ve answered them here for you.
How to Check the Status of a Recent Order
The best way to check the status of a recent delivery order is to log into your Grubhub account. From the Grubhub home page, navigate to “Your Orders.”
You can also click on “Track Your Order” from the Contact Us page or from your email confirmation.
If you still need help, you can contact the restaurant directly using the restaurant phone number listed in your order confirmation email, or you can contact Grubhub support for instant help.
If You Haven’t Received an Email Confirmation of Your Order
First, check your email spam folder. Occasionally order confirmation emails end up in there. Remember that it takes a few minutes for Grubhub to confirm they got your order and have accepted it.
If it’s been more than 20 minutes since you placed your order, contact Grubhub customer support by calling 1-877-585-1085, messaging on social media, or through Live Chat.
Is There a Minimum Spend Amount for a Grubhub Food Delivery Order?
It’s possible that a restaurant may require a minimum spend amount to place a delivery order with them. Pick up orders are always free from minimum spend requirements.
Remember that in most cases tax, tip, or delivery fees are not counted towards the order minimums.
How Can You Pay for Your Grubhub Order?
Grubhub accepts a range of payment methods including Grubhub Gift cards, all major credit cards, PayPal, Venmo, Amex Express Checkout, Apple Pay, and Android Pay. The app or certain browsers may restrict some of those payment methods. Some restaurants will also allow you to pay for your order with cash.
How Does Ordering for Pick Up Work?
Ordering for pick up is just like ordering for delivery except that your food doesn’t arrive at your door. Instead, the restaurant will let you know when they’ll have your food ready and you pick it up at your convenience. In order to pick up your food, you’ll need a form of photo ID and to verify your contact information.
How to Save Multiple Delivery Addresses
Every address you use for a delivery order will be automatically saved to your account. You can choose to label any of these addresses with names like “Home,” “Work,” “Mary’s house,” etc.
If you move, deleting your old address is easy. Just visit the “Your Account” section of the Grubhub website, select the “Address and Phone” link in the left-hand navigation bar, and click the “Delete” option to the right of the address you no longer need.
What Does It Cost to Use Grubhub?
There are no Grubhub delivery service fees. If there are delivery service fees on an order, they are being charged by the restaurant. Grubhub is simply collecting that money on behalf of the restaurant.
Can You Have Two Grubhub Accounts?
No, you can’t have two personal Grubhub accounts. You can, however, have a personal account and a corporate account. This separation of accounts allows a company to keep their Grubhub for work and personal Grubhub orders clearly delineated and reimbursable.
How to Make Your Grubhub Order More Eco-Friendly
Grubhub offers the option to decline plasticware and napkins on every order. To make your order more eco-friendly, simply elect to skip the disposable goods.
Where Can You Use Grubhub?
Grubhub operates in many cities across the United States, with some of their largest food delivery cities being:
- Los Angeles
- New York
- San Francisco
- Washington, D.C.
How Big Is Grubhub?
Grubhub offers online ordering from over 95,000 restaurants in more than 1,700 cities. The Grubhub group of companies include Grubhub, Seamless, Eat24, AllMenus, MenuPages, and LevelUp. Grubhub’s group of companies has the most comprehensive restaurant network for online food ordering in the United States.
Get the Help You Need From Grubhub Customer Service
Grubhub is fairly simple to use and issues aren’t common so it’s easy to get started with the app. Most questions and concerns are resolved through the Grubhub FAQ section of their website.
When you need to contact Grubhub customer support, you have some great options, including a Grubhub phone number and two social media points of contact, and perhaps you’ll have better luck than we did with Grubhub Live Chat.