Caviar is an exciting company that recently entered the competitive world of food delivery services with a unique spin: The app offers food delivery from higher-end restaurants in a growing number of American cities. They’ve partnered with local restaurants that typically don’t offer food delivery and arranged deals where couriers can bring that food right to your home or office.
So whether you’re looking to get delivery from Momofuku CCDC in Washington D.C. or Otto’s Tacos in Manhattan — or any one of your favorite restaurants where you’d assume that they wouldn’t offer delivery — Caviar is a really intriguing option. It’s a great app to try for foodies, those who are tired of the same old delivery options, or people who love that one restaurant that doesn’t normally offer delivery.
This article will look at how to use the Caviar app, showcase different cities the company is currently working in (and some of the restaurants they’ve partnered with), and offer a quick guide for people who are curious about working for Caviar as one of their couriers.
- What Is Caviar?
- How Does Caviar Delivery Work?
- How Much Does Caviar Delivery Cost?
- How Do I Use Caviar?
- What Cities Is Caviar In?
- Is There a Caviar Promo Code to Get Me Started?
- How Is Caviar’s Customer Service?
- How to Become a Caviar Driver
- Frequently Asked Questions
What Is Caviar?
Launched in 2012, Caviar is a food delivery app that focuses on delivery from premium restaurants. Many food delivery apps focus on delivering from as many restaurants as possible (and often skew towards fast food and quick service restaurants).
Caviar, on the other hand, provides delivery from a smaller number of high-quality establishments. They’ve also struck exclusive delivery deals with certain restaurants, allowing customers to get delivery from restaurants that previously didn’t offer such a service.
In 2014, mobile payments company Square acquired Caviar. They’ve continued to run Caviar as a separate company, but they have used their extensive resources to expand the app’s reach into new markets.
How Does Caviar Delivery Work?
The app will then ask you to create an account using your email address and a password. From there, you’ll need to enter your address and your desired delivery time. This helps Caviar show you restaurants that are currently available for delivery.
Once you’ve done that, you’ll be able to browse a list of restaurants. You can filter restaurants in a variety of ways, including your preferred cuisine and other filters such as “healthy,” “vegan,” and “gluten-free” (to name just a few).
After you’ve found a restaurant you like, your next step is to browse the menu and add the items you want to your cart. When you’re ready to check out, just click the shopping bag icon in the upper right-hand corner of the app.
The app will now ask you for your payment information, as well as confirmation of your delivery address. After you’ve entered all the necessary information and confirmed that your order is correct, tap “Place Order” to start the delivery process.
From there, it’s just a matter of watching your order’s status within the app. You’ll be able to see your courier’s current location, as well as notifications for when they’ve picked up your food and when they arrive at your address.
How Much Does Caviar Delivery Cost?
The cost of your Caviar delivery will vary based on the restaurant you choose, the items you order, and the distance that your courier has to travel. In general, however, here are the factors that go into the final cost of your Caviar order:
- Delivery fee — For each order, you’ll pay a delivery fee of between $1.99 and $8.99. Occasionally, Caviar may waive this fee if they’re featuring a particular restaurant or attempting to entice new users to try the service.
- Service fee — All Caviar orders include a service fee of 18%. Note that this is not a gratuity paid to your courier, but rather a fee that helps Caviar cover their overhead.
- Cost of the food — Of course, you’ll have to pay for the cost of the food. Note that the restaurant sets this amount, and it may differ from what you’d pay if you ate at the restaurant in person.
- Restaurant fees — Some restaurants on Caviar may also charge their own additional fees to cover things like bagging, staff, and other restaurant costs.
- Tips — Once you’ve placed your order, you’ll have the option to add a tip for your courier. Caviar couriers get to keep 100% of the tips you give them, so it’s a nice gesture to reward quality service and prompt delivery.
In addition to the above fees, you should also be aware that most restaurants on Caviar have a minimum order amount that you need to meet to get food delivered. This amount varies based on the restaurant.
How Do I Use Caviar?
The process is simple enough: Enter your address, and they’ll highlight the restaurants that work with them in your area. For example, if you enter your location as Chicago, they might recommend that you order from the Blue Door Farm Stand Too or Urban Belly in the West Loop.
Once you select your food, the app will ask you to review your order and insert any special instructions to the restaurant or the delivery person. On this page you can also review the total cost of your order and the delivery fee, and then it’s as simple as putting in your preferred form of payment — the app allows you to use both Apple Pay or a credit card.
With pricing, Caviar has no minimum order. Delivery fees are applied to almost every delivery, and typically are calculated by how far you are from the restaurant. (The app will occasionally offer $0 delivery fees for some partner restaurants.) There is also an 18% service fee applied to every order.
The more delivery orders you make using the app, the better it will learn what you like. You can repeat orders from favorite restaurants, and the app will recommend related stores that offer food you might like.
Do I Tip With Caviar?
While tipping isn’t required (just like it isn’t technically required anywhere), it is appreciated for the couriers. The app lets you tip anywhere from $0–$5 (though it currently limits you from $0–$3 on Android) either before or after you order. You are also free to tip your driver cash if you’d prefer.
What Cities Is Caviar In?
Caviar is currently operating in the Northeast corridor (Philadelphia, Boston, Manhattan, and Brooklyn), the greater Washington D.C. area (including several locations in Virginia), the Pacific Northwest (Portland and Seattle), the San Francisco Bay Area (with some great options in the East Bay), Greater Los Angeles and San Diego, as well as Chicago, Dallas, Atlanta, and plenty of new markets in the United States being added regularly. (See an updated list at the Caviar website.)
What’s great about Caviar, as well, is that it’s not just your standard foods you can have delivered with the app. Sure, you can get a sub from The Star on Grand delivered to your door in Oakland, but you can also order, for example, gourmet cakes or other treats from Hungry Heart Bakery in Portland, Oregon.
Whether you need a last-minute cake for that office party, or you’re just craving one of the sandwiches from Souvla Spit Fired Meats (a Caviar favorite in Hayes Valley in San Francisco), the app has you covered either way.
Don’t see your city on the list? Caviar keeps expanding into new markets, so if you’re excited about the service and want to get notified when it is available in your area, download the Caviar app.
Not only will this let you get notifications about Caviar coming to your city, but it will also send a message to the Caviar team that there’s demand for the service where you live.
Is There a Caviar Promo Code to Get Me Started?
Looking for Caviar free delivery and a discount off orders? New to the app? We got you.
One popular Caviar coupon code for new customers is “RMN18,” which gets new diners $5 off orders of $30 or more, as well as free delivery, for their first order. To get your Caviar discount, simply enter the code at checkout and they’ll deduct the appropriate amount.
The app also has a referral program, which allows you to share a unique referral code with a friend and, when they make their first order, you get a delivery credit to your account.
Caviar also just started offering gift cards, which you can order and gift to your favorite foodie friend this holiday season. Gifts can be made for $25, $50, $100, and $150 and there is no expiration date on the gift.
How Is Caviar’s Customer Service?
One way that the service tries to set itself apart is with their Caviar customer service.
The app has an entire Support Center for users to get questions answered on any host of issues, from tipping to providing help with ordering from specific restaurants.
If your order isn’t what you expected or you have issues with a pick-up by a courier, that webpage is the best way to reach the support team — you can have a live chat with a Caviar representative online by clicking on “Contact Diner Support” in the top right of the page.
If you prefer speaking on the phone, the Caviar phone number is 1-866-612-7021. They just ask that you have the email address associated with the account ready to share when you make a call.
How to Become a Caviar Driver
If you are interested in making some extra money as a Caviar courier, the application process is easy enough and comparable to signing up as a driver or courier for companies like Lyft, Uber, Postmates, DoorDash, or other delivery apps.
To work for Caviar, you must be 18 years old, have a smartphone so you can use their courier app, and have access to some form of vehicle (car, truck, bike, scooter, or motorcycle). You must also be licensed to drive your vehicle, though you don’t need to have years of driving experience to work for the company.
To get set up, you first need to apply at their website. From there, Caviar will need to have your identity verified with a simple background check. Once approved, you provide them with a bank account to deposit your pay into (they do instant direct deposit through the Cash App), then you’ll have access to a special courier app which will allow you to start booking deliveries right away.
Like Uber drivers, Caviar couriers are independent contractors who can design their own schedule. Whether you’re looking for a full-time gig or want to keep a flexible schedule, being a Caviar delivery driver will allow you to decide what kind of time commitment you want to make.
Frequently Asked Questions About Caviar Delivery
To conclude this guide, here are answers to some common questions about the Caviar delivery service:
1. What types of food does Caviar deliver?
While Caviar focuses on a smaller number of restaurants than their competitors, they still manage to offer a wide variety of cuisines and foods. Here are just some of the types of food you can order on Caviar:
- Ice cream delivery
- Japanese food delivery
- Salad delivery
- Sandwich delivery
- Steak delivery
- Seafood delivery
- Indian food delivery
- Italian food delivery
- Juice delivery
- Mexican food delivery
- Pasta delivery
To see a full list of options in your area, visit the Caviar website and enter your address.
2. Does Caviar offer gift cards?
Yes, they do. You can purchase gift cards in amounts of $25, $50, $100, and $150. Visit the Caviar gift card page to get started.
3. What are alternatives to Caviar?
While Caviar is the only food delivery app to currently focus on delivery from high-end restaurants, there are plenty of other apps you can use if you just want food delivered in general. Here are some of our favorite food delivery apps:
4. How can I get a discount on my first Caviar order?
Caviar orders can get expensive, especially if you order lots of food. Luckily, there’s an easy way for you to get a discount on your first Caviar order. When you sign up for Caviar and enter the promo code PICNIC, you’ll get $10 off your first order of $50 or more.
5. Can I pay for my Caviar order with cash?
All order payments are processed through the Caviar app using the credit or debit card information you provide. You cannot pay for your order in cash, though you are welcome to give your courier a cash tip if you so desire.
Should I Try Caviar?
If you’re a foodie (and one who likes having food delivered to his or her door) and in one of the markets that Caviar is currently operating in, it’s really not a bad app to try. Delivery fees are reasonable (delivery fees vary in the app, but for restaurants close by they’re usually under $5), and while the list of restaurants isn’t as extensive as with some other apps, that’s sort of the point. Caviar isn’t going to offer delivery from all the restaurants in your city — just the best ones they can find to partner with.
That right there is the main appeal of Caviar: You’ve got a pretty good idea that, wherever you order from within the app, the food is going to be somewhere between pretty good and excellent. The choices are made easier for you by only working with restaurants that people really want to eat at.
That, plus the ability to order delivery from restaurants that don’t typically offer delivery, makes the app an intriguing download. If they’re operating in your city, and you’re hungry, give it a whirl.