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The Definitive Guide to Caviar Food Delivery

Last updated: January 8, 2020
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Caviar is an exciting company that recently entered the competitive world of food delivery services with a unique spin: The app offers food delivery from higher-end restaurants in a growing number of American cities. They’ve partnered with local restaurants that typically don’t offer food delivery and arranged deals where couriers can bring that food right to your home or office.

So whether you’re looking to get delivery from Momofuku CCDC in Washington D.C. or Otto’s Tacos in Manhattan — or any one of your favorite restaurants where you’d assume that they wouldn’t offer delivery — Caviar is a really intriguing option. It’s a great app to try for foodies, those who are tired of the same old delivery options, or people who love that one restaurant that doesn’t normally offer delivery.

This article will look at how to use the Caviar app, showcase different cities the company is currently working in (and some of the restaurants they’ve partnered with), and offer a quick guide for people who are curious about working for Caviar as one of their couriers.

How Do I Use Caviar?

You can order food to be delivered by Caviar from their website at TryCaviar.com or using their mobile app, which is available for download in the App Store for iOS or on Google Play for Android.

The process is simple enough: Enter your address, and they’ll highlight the restaurants that work with them in your area. For example, if you enter your location as Chicago, they might recommend that you order from the Blue Door Farm Stand Too or Urban Belly in the West Loop.

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Once you select your food, the app will ask you to review your order and insert any special instructions to the restaurant or the delivery person. On this page you can also review the total cost of your order and the delivery fee, and then it’s as simple as putting in your preferred form of payment — the app allows you to use both Apple Pay or a credit card.

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With pricing, Caviar has no minimum order. Delivery fees are applied to almost every delivery, and typically are calculated by how far you are from the restaurant. (The app will occasionally offer $0 delivery fees for some partner restaurants.) There is also an 18% service fee applied to every order.

The more delivery orders you make using the app, the better it will learn what you like. You can repeat orders from favorite restaurants, and the app will recommend related stores that offer food you might like.

Do I Tip With Caviar?

While tipping isn’t required (just like it isn’t technically required anywhere), it is appreciated for the couriers. The app lets you tip anywhere from $0–$5 (though it currently limits you from $0–$3 on Android) either before or after you order. You are also free to tip your driver cash if you’d prefer.

What Cities Is Caviar In?

Caviar is currently operating in the Northeast corridor (Philadelphia, Boston, Manhattan, and Brooklyn), the greater Washington D.C. area (including several locations in Virginia), the Pacific Northwest (Portland and Seattle), the San Francisco Bay Area (with some great options in the East Bay), Greater Los Angeles and San Diego, as well as Chicago, Dallas, Atlanta, and plenty of new markets in the United States being added regularly. (See an updated list at the Caviar website.)

What’s great about Caviar, as well, is that it’s not just your standard foods you can have delivered with the app. Sure, you can get a sub from The Star on Grand delivered to your door in Oakland, but you can also order, for example, gourmet cakes or other treats from Hungry Heart Bakery in Portland, Oregon. Whether you need a last-minute cake for that office party, or you’re just craving one of the sandwiches from Souvla Spit Fired Meats (a Caviar favorite in Hayes Valley in San Francisco), the app has you covered either way.

Is There a Caviar Promo Code to Get Me Started?

Looking for Caviar free delivery and a discount off orders? New to the app? We got you.

One popular Caviar coupon code for new customers is “RMN18,” which gets new diners $5 off orders of $30 or more, as well as free delivery, for their first order. To get your Caviar discount, simply enter the code at checkout and they’ll deduct the appropriate amount.

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The app also has a referral program, which allows you to share a unique referral code with a friend and, when they make their first order, you get a delivery credit to your account.

Caviar also just started offering gift cards, which you can order and gift to your favorite foodie friend this holiday season. Gifts can be made for $25, $50, $100, and $150 and there is no expiration date on the gift.

How to Become a Caviar Driver

If you are interested in making some extra money as a Caviar courier, the application process is easy enough and comparable to signing up as a driver or courier for companies like Lyft, Uber, Postmates, DoorDash, or other delivery apps.

To work for Caviar, you must be 18 years old, have a smartphone so you can use their courier app, and have access to some form of vehicle (car, truck, bike, scooter, or motorcycle). You must also be licensed to drive your vehicle, though you don’t need to have years of driving experience to work for the company.

To get set up, you first need to apply at their website. From there, Caviar will need to have your identity verified with a simple background check. Once approved, you provide them with a bank account to deposit your pay into (they do instant direct deposit through the Cash App), then you’ll have access to a special courier app which will allow you to start booking deliveries right away.

Like Uber drivers, Caviar couriers are independent contractors who can design their own schedule. Whether you’re looking for a full-time gig or want to keep a flexible schedule, being a Caviar delivery driver will allow you to decide what kind of time commitment you want to make.

How Is Caviar’s Customer Service?

One way that the service tries to set itself apart is with their Caviar customer service.

The app has an entire Support Center for users to get questions answered on any host of issues, from tipping to providing help with ordering from specific restaurants.

If your order isn’t what you expected or you have issues with a pick-up by a courier, that webpage is the best way to reach the support team — you can have a live chat with a Caviar representative online by clicking on “Contact Diner Support” in the top right of the page.

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If you prefer speaking on the phone, the Caviar phone number is 1-866-612-7021. They just ask that you have the email address associated with the account ready to share when you make a call.

Should I Try Caviar?

If you’re a foodie (and one who likes having food delivered to his or her door) and in one of the markets that Caviar is currently operating in, it’s really not a bad app to try. Delivery fees are reasonable (delivery fees vary in the app, but for restaurants close by they’re usually under $5), and while the list of restaurants isn’t as extensive as with some other apps, that’s sort of the point. Caviar isn’t going to offer delivery from all the restaurants in your city — just the best ones they can find to partner with.

That right there is the main appeal of Caviar: You’ve got a pretty good idea that, wherever you order from within the app, the food is going to be somewhere between pretty good and excellent. The choices are made easier for you by only working with restaurants that people really want to eat at.

That, plus the ability to order delivery from restaurants that don’t typically offer delivery, makes the app an intriguing download. If they’re operating in your city, and you’re hungry, give it a whirl.

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