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care.com guide happy baby

The Definitive Guide to Care.com: 2019 Edition

Last updated: April 19, 2019
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There was a time when finding a babysitter or homecare provider consisted of connecting with a family friend or trusted teenager from the neighborhood to care for your family or home.

Likewise, in order for those caregivers to find employment, they would historically rely on word of mouth referrals or posting flyers all around town.

Luckily, Care.com burst onto the scene and provided families and caregivers with a means to connect with each other to fill open homecare positions.

We’re here to explain what Care.com is, how much it costs, and how you can reach out for help if you have any questions.

What Is Care.com?

Care.com is an online platform where families can be connected with caregivers for their home or loved ones.

By using Care.com, families can find babysitters, pet sitters, senior care, or any other type of homecare you can think of. Not only can families find help around the home, but caregivers are also given a marketplace to find employment, whether it be part-time work or a full-time job.

care homepage

Since finding homecare is quite a personal decision, the Care.com platform enables a secure and safe transaction between all parties. With access to user reviews, background checks, and references, users can comfortably find homecare help and employment online.

Types of Jobs on Care.com

Care.com is predominantly a childcare service, however, there are also a few other popular care services that people use it for.

care signup who needs care

When you begin your search for a care provider or you start looking for employment, you’ll need to decide which one of the following categories you fall into:

  • Childcare: This is by far the most popular option on Care.com, however, there’s also availability for educational assistance, full-time nanny jobs, daycare, special needs assistance, and even someone to cover for date nights.
  • Senior Care: Elderly in-home care, companion care, meal preparation, and transportation to and from doctor’s appointments are also available to family members and caregivers.
  • Pet Care: Experienced pet sitters are available to watch your pet while you are away, dog walkers to take it for a stroll, groomers to groom it, or even trainers to teach it a few tricks.
  • Home Care: Other help options include light housekeeping, doing odd jobs around the house, running errands, or even being a personal assistant.

Whichever job title you’re pursuing or what your care needs may be, there’s surely some way Care.com can help.

How Much Does it Cost?

The cost of Care.com will vary depending on if you’re a care seeker or a caregiver, and also which membership tier you sign up for. Outside of the membership fees, the cost of each job will be decided between the two parties based on the caregiver’s listed pay rate.

To give you a better idea, let’s first take a look at the associated costs for those who are seeking home care.

Care Seeker Costs

Signing up to use Care.com is free, however, if you’d like access to functionalities beyond the basic features, then you’ll need to sign up for the premium tier.

With the basic membership plan, you can post jobs and perform free searches through caregiver profiles to find a potential fit for your job. You can also create your job listing and start receiving applications, however, there are some limitations to the basic membership.

For instance, with the basic membership you’re only allowed to preview messages you receive from applicants. Since you can only see part of the message, you won’t be able to fully communicate with the applicant

Other content that you won’t have access to includes professional references, the applicant’s entire profile, contact information, and full user reviews of the applicant.

As you can tell, the access that the basic membership permits is quite limited and makes it nearly impossible to make a decision.

With the premium membership, you’ll have access to all information and resources you’ll need to make a confident decision of which caregiver you’ll go with. You’ll be able to see complete profiles, contact information, reviews, and professional references.

The premium membership is necessary to find your caregiver and it does come at a cost. You have a choice of three different payment options shown below.

  • 12 months: $13 per month
  • 3 months: $26 per month
  • 1 month: $39 per month

What you also might need to consider are the costs associated with performing background checks. Performing background checks on applicants will make sure that you’re dealing with trustworthy and responsible caregivers. We strongly encourage that you pursue running background checks on your prospective caregivers to ensure an overall safe transaction.

In order to run a background check through Care.com, you’ll need to decide between one of the three options below:

  • Criminal Records Check
    • Cost: $59, or free if you upgrade to Premium.
    • Covers: This checks against five criminal databases.
  • Criminal Records Check + Motor Vehicle Record
    • Cost: $79
    • Covers: This is the same check as above, plus license status, driving records, and traffic violations.
  • Investigative Criminal Plus Check
    • Cost: $300
    • Covers: The ideal option for those who do not want to take any chance whatsoever. This looks at 11 different criminal databases.

Lastly, the one remaining cost you will come across are the rates that each caregiver provides. These rates will depend on the experience of the caregiver and the type of job being performed.

To give you an idea, Care.com provided average rates of workers for specific jobs hosted on its platform. Here are some of the more popular jobs and the rates associated with each.

  • Childcare: $11.75/hour
  • Nanny: $12.75/hour
  • Housekeeping: $13.00/hour
  • Tutoring: $14.25/hour

Now, what if you’re a caregiver instead of a family seeking care? Does it cost workers anything to join the site and look for a job?

Caregiver Costs

As a caregiver, there are some costs that will come about. For starters, there’s a basic and premium membership that caregivers can choose from.

The basic membership has nearly everything you’d need to find a job on Care.com, however, there may be some fierce competition out there for those sought-after jobs. That provides a great opportunity for Care.com to upsell you into paying for a premium membership.

When you enroll in the premium membership, you’ll receive several benefits over those who are only enrolled in the basic membership. For instance, as a premium member, you’ll be ranked higher than others on search results, allowing families to see your profile first.

Also, you’ll receive email notifications regarding newly posted jobs before any basic members are able to see. Another perk is that you’ll be able to see when families look at your profile. Lastly, you receive a free background check that is paid for by Care.com, which will make your profile look much stronger.

While the premium option obviously comes at a cost, it’s unclear as to how much it’ll actually run you. Beyond just the premium membership tier, you’re also able to pay a little extra cash to get the eyes of potential employers to your profile and application.

Care.com created a credit system that caregivers can use to apply to jobs to increase the chances of landing the gig. By purchasing and using credits on qualifying applications, caregivers become one of five people that are able to apply for that specific job.

This greatly increases the chances of someone choosing you since you’ll have to pay a certain amount of credits to apply, reducing the amount of competition. You can purchase credits right through your profile at the following costs:

  • 10 credits for $9 (only $0.90 per credit)
  • 25 credits for $19 ($0.76 per credit — save 16 percent)
  • 50 credits for $29 ($0.56 per credit — save 36 percent)

While you don’t necessarily need to pay to use Care.com as a caregiver, it will drastically increase the chances of you quickly landing a job. After you land your first gig, the money that goes into your membership will quickly be compensated for. We’d say that it’s probably worth investing in either the premium membership or at least some of the credits.

Care.com Promo Codes

If you’re going to sign up for Care.com, there’s no point doing it without using a promotional code. There are plenty of Care.com coupon codes and promo codes out there that you can use to get a cheaper deal.

Care.com promo codes and coupons can be redeemed when checking out after you decided which premium option you decide on. Depending on your promo code, you can receive a certain percentage off membership or a flat dollar amount deducted.

We can’t promise that all of these discount codes will work as some of them are only valid for a limited time, but it’s worth a shot plugging them in when checking out at the end of your purchase. Here are some of the best special offers and Care coupons we’ve collected:

  • PROWINNER15 — 15 percent off childcare services
  • MOMSS2021 — 25 percent off Care.com premium membership
  • RP86XG — $40 off any service
  • EM8Y8Q — $40 off first order on Care.com
  • QUICK10 — 10 percent off Care.com premium membership
  • KPGBQV — $40 off services on Care.com
  • 25SPARKLER — 25 percent off your order
  • HOLIDAZE30 — 30 percent off your order
  • JOYFUL20 — 20 percent off your order
  • ALLYEAR20 — 20 percent off Care.com premium membership
  • FALLGIFT20 — 20 percent off your order
  • NEXTJUMP1 — 35 percent off your membership

Start by entering the best discount codes first, then work your way down until you find on that you’re satisfied with.

Care.com Customer Service

Once you’re set up with Care.com, you’re bound to have some questions along the way. Luckily, Care.com makes itself readily available to address any questions or concerns you may have.

care customer service

The first step to solving any issue is to head to the user FAQ pages for any common problem you might have. If you’re a family seeking assistance regarding the website, job posting, account access, canceling service, or billing issues, then you can head to the Care Seeker FAQ page.

If you’re a caregiver and need similar questions answered, like fixing email subscription settings or learning how to use Care.com free tools, then heading to the Carer FAQ page is a great place to start. Both are excellent free resources that you should use to your advantage.

If for any reason you’re unable to find what you’re looking for, there are a few different ways you can reach out to the Care.com customer support team.

Here are the best ways to get in touch with a Care.com representative:

It’s important to note that if you pursue either Facebook or Twitter, you’ll be connected with Care.com live chat support if you use the messaging features of these social channels.

However, if you’re looking for the quickest service with the customer care unit, we recommend going through the Care.com call center.

For a more thorough walkthrough of the Care.com customer support options, read our guide.

Find Your Next Care Provider or Job

Getting in touch with your next great nanny or your perfect caregiver isn’t out of reach. Similarly, the ideal match for your future job with flexible hours is right around the corner.

You can easily be worry free today if you join Care.com and begin your search now. Best of luck finding the perfect match!

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