You’ve probably heard of the Uber app by now. It’s a way to get a ride using your phone any time of day or night you want. But did you know that Uber also offers a food delivery service? It’s called Uber Eats, and it lets you get food delivered straight to you from all kinds of local restaurants.
Using Uber Eats is a seamless process. All you have to do is download the Uber Eats app, put in your address, and choose the food you want. You then pay through the app and wait for your driver to bring the food to you. It’s as simple and easy as it sounds.
Sometimes, however, you may run into a situation where you need help. Perhaps you didn’t receive what you ordered, or maybe your driver never showed up. While these are rare occurrences, it’s best to know how to get help when they happen. Here’s everything you need to know about how to contact Uber Eats customer support.
Reasons to Contact Uber Eats Customer Service
Why would you need to contact Uber Eats support in the first place? Some users may never need to contact the service, as problems are rare. Uber has created a system that gives drivers and partner restaurants precise instructions, all while providing real-time order updates to customers. This ensures that there is usually little need for the Uber support team to get involved.
Sometimes, however, something will happen with your order that requires outside help. The most common reason for contacting Uber Eats customer service is a problem with the items you ordered. Though Uber Eats does their best to convey your order to the restaurant staff, details do get lost in the hustle and bustle of a busy restaurant (something you know if you’ve ever placed a to-go order in person). Uber Eats support can help you with these situations, certainly.
Another reason you might contact Uber Eats customer service is to inquire about an order that is late. While drivers do their best to deliver your order on time, things sometimes happen that are out of their control (traffic, car troubles, etc.). Uber Eats will probably let you know if this happens before you contact them, but if you don’t hear from them or your driver, you can contact support to find out the status of your order.
Finally, another reason to contact Uber Eats customer service is to report an order that was never delivered. This is rare (after all, drivers get paid less if you don’t receive the order). It does happen, however, and you should let Uber Eats support know if it does. At the very least, they can refund your order and investigate why you never received your food.
5 Ways to Contact Uber Eats Customer Service
Now that you understand why you’d want to contact Uber Eats, let’s look at the five methods you have available to you.
Method 1: Uber Eats App
When something goes wrong with your Uber Eats order, one of the fastest ways to rectify the situation is to open the Uber Eats mobile app for Apple or Android.
Within the app, you can quickly connect to Uber’s team of live support specialists. They are able to help you in nearly real-time as they work through the queue of support requests.
All you have to do to add your request to the queue is:
- Open the Uber Eats app
- Select the profile icon (the one that looks like the silhouette of a person)
- Choose “HELP”
From that point, you’ll be able to get help regarding your specific concern.
If you’d like help with an order that is in progress, you’ll be able to select that order. If you want help with an order that has been completed, choose “Past Orders” and then select the order you want them to help you with.
From the “HELP” tab, you can also choose to edit your “Account and Payment Options” or to read our “Complete Guide to Uber Eats” for help on the best ways to use the Uber Eats mobile app.
For ease and speed of customer support with simple issues, your best bet is the Uber Eats app.
This is especially true when you need help with a food delivery order that’s in progress. For complicated support concerns, you should consider calling phone support, which we’ll get into later on.
If you contact Uber Eats using the email or phone number linked to your Uber Eats account, you may still get follow-up messages inside the Uber Eats mobile app.
No matter which platform you use to contact Uber Eats, it’s a good idea to check the app fairly regularly.
Method 2: Uber Eats Help Page
Another great option for getting help with your issue is to use the Uber Eats Help Page.
While it’s not technically a means of contacting customer support, it is a great way to answer common Uber Eats questions. After all, if your question can be answered in just a few website clicks, do you really want to have a whole back-and-forth with a customer service representative?
If you have a question, a great place to start is the Uber Eats Eater Help Page.
The Uber Help Page may be better suited to your question if you want to know about changing your account or payment options. The Help With an Order Page is better if you have an issue with your order.
If your issue is with an in-process order:
- Check the status of my order
- Change items in my order
- Cancel my order
- My order is taking longer than expected
- Change my delivery address
- Why was my order canceled?
If your issue is with a past or delivered order:
- My order never arrived
- My order was damaged
- My order had missing or incorrect food items
- I had an issue with the quality of my food
- My promo code didn’t apply
- Change my payment method for this order
- I had an issue with my delivery partner
- I had a different issue with my order
- Delivery person in different vehicle
- Delivery person didn’t match the picture
Also, note that if you’re logged into your account when viewing these articles, you may have options to speak to someone from Uber Eats support if the article doesn’t resolve your issue. For instance, this support article for “I had an issue with my delivery partner” offers links to get further help if the article doesn’t resolve your issue:
Method 3: On Twitter
For general support questions, you can tweet @Uber_Support. There isn’t a dedicated Uber Eats support account, so the general Uber help account is your best approach for getting support.
You can also follow this account to learn about updates and changes to both the Uber and Uber Eats apps. For instance, if the Uber Eats app currently isn’t working, this account is the first place you should look to find out if the problem is on your end or Uber’s. And when the app is back up, this Twitter account will promptly let you know.
But what if you need to get help with something that’s more private, like an issue processing a payment or a request for a refund? In that case, you can send the Uber Support account a DM. Often, the support rep monitoring the account will direct you to another support method where it’s easier to maintain a history of your conversation. If you have a quick question, however, they may be able to resolve it without the conversation leaving Twitter.
Method 4: Through Email
If you prefer to use your email to send a support request, Uber Eats offers email support. Just send your support request to firstname.lastname@example.org. Uber monitors this email address and should get back to you within 24 hours.
When you’re sending emails, you have to be especially cautious about security, as email is not a secure contact method. Be sure never to include sensitive information (such as your credit card number or banking details) in support emails. Uber won’t do anything nefarious with your information, but a hacker who intercepts it might. Remember, Uber Eats support will never ask for credit card information over email.
Also, be aware that even if you reach out via email initially, Uber Eats may contact you within the Uber Eats app to follow up. You’ll get a notification from the app when this happens. It’s easier for Uber Eats to monitor support tickets within the Uber Eats app, as it lets them keep a full archive of the conversation that they can easily access and refer to if they need to get help from someone higher up in the organization.
Method 5: By Phone
It’s possible that you may have a question or issue that is very complex and is best explained on the phone, and not through an incredibly long email.
Maybe you just prefer speaking to someone on the phone. Or perhaps you need to make a change that can only be made over the phone, like altering your order after you’ve placed it.
Whatever the reasoning, if you’re in the United States, Uber has a phone number that can be used to contact customer service representatives. You do have the ability to reach an Uber Eats customer service representative by picking up the phone and calling 1 (800) 253-6882.
Generally, you’ll be able to reach a representative pretty quickly, although there may be a brief hold at first while your call is being routed.
If you’re calling from the phone number linked to your Uber Eats account, you won’t need to verify any account information other than your name and the details of your order.
Frequently Asked Questions
To conclude this guide, here are the answers to some common questions about Uber Eats customer service:
Where is Uber Eats customer support available?
Maybe what you want to contact Uber Eats about is getting their service offered in your city. Uber Eats is not yet available in every city or country where other Uber services exist.
Here is a list of some of the cities in the United States and around the world where Uber Eats is popular:
- Cape Town
- Hong Kong
- Los Angeles
- Mexico City
- Rio de Janeiro
- San Francisco
- São Paulo
For a full list of cities where Uber Eats delivers, visit this page.
Can I get Uber Eats support at Uber Greenlight Hubs?
You may have heard of Uber Greenlight Hubs, which are places where Uber drivers can receive support in person. These centers are for the exclusive use of Uber (and Uber Eats) drivers. Customers cannot receive assistance at these locations.
What’s the fastest way to contact Uber Eats customer service?
In general, the fastest way to contact Uber Eats is through the Uber Eats app. Phone support is also fairly quick, though you run the risk of getting put on hold.
Get the Best Uber Eats Customer Service Help
Uber Eats offers its customers a variety of ways to get their issues with an Uber Eats order or their Uber Eats accounts resolved.
Whether you prefer speaking with someone on the phone, communicating through email or tweets, or getting a speedy response through the mobile app, there is an Uber Eats customer service option for you.
While it’s not common to have an Uber Eats order issue, it is nice to know you have a variety of ways to reach someone when you need help.